Not that I know of. Not unless Microsoft changed that in the past year. They DO use a keyword auto reply system with templates during high volume though which often gets it wrong.
Most of the GM tools are now player side as well. Item restore, char undelete, mail restoration, char unstuck, etc.
People really need to stop asking for game hints and trying to submit bug reports through the ticket system. GMs don’t, and never have, handled those things.
First, let’s cover some things that a Game Master is generally not able to do.
- Game Masters are unable to provide Game Hints.
- Game Hints consist primarily of providing information on the functionality of the game, drop rates and locations, encounter mechanics, etc…
- Game Masters are not Developers. They cannot change game design or otherwise circumvent intended design, nor go beyond the policies that are in place to ensure everyone has a fair playing experience.
- Game Masters are not able to resolve potential bugs in-game, though they are sometimes able to help with issues caused by a bug.
- Game Masters cannot provide Beta access, they don’t have keys to hand out. Nor do they have release dates for patches or other events. If it is not listed on our website, a Game Master won’t be able to tell you.
People can certainly have the opinion that they SHOULD do those things, but they do not. They can’t fix bugs. They are not part of the QA team. They don’t want GMs giving game hints/explanations because it is time consuming and the info is already out there.
They could do a lot better job of telling people that though in their replies, or in the menu system. It would save everyone a lot of frustration.
This. Being told no is ok, as long as the communication is there and the player understands the reasons.