The answer is that they can’t restore the currency. If it was lost due to a bug then it is lost. Bugs mean the logs are usually gone too. Bugs are fixed by the Dev team so all you can really do is report the bug and hope that the QA team and Devs fix it. You won’t get your currency back, but it would hopefully be prevented from happening again.
The CS ticket folks don’t work with QA or Dev teams for games and don’t know what is on the bug list, unless they have explicitly been told. Often that does not happen.
The second GM seems to have just given you a template though - and while it is helpful to know how currencies work, that was not the answer you needed.
The answer is, I think, that you are out of luck on this. There won’t be anything a GM can do for you in this instance.
Maybe a Blue can tell me I am wrong, which would be great, but normally they can’t do anything about lost currency due to bugs.
The transfer is in my log — it wasn’t lost. They clearly didn’t even read the ticket, so it’s obvious they didn’t bother checking the logs either, because the transfer is there. I simply didn’t receive any currency; I lost 100% of it, exactly as I clearly stated in the ticket.
You’re clearly just taking Blizzard’s side here instead of actually listening to reason.
Here the answer I received so you can check it yourself:
Hey ******, how are you? I’m Game Master ****** and I checked your ticket.
Most Warband currencies transfers happen at a 1:1 ratio. However, some transfers have a fee. If there is a fee, you will see how much it is by clicking “i” during the transfer transaction. Customer Support will not restore currency lost due to conversion fee.
I’m going to be frank on this: What’s posted on the CS forum isn’t going to change how the GMs handle things. What you believe something is doesn’t make it a fact. The GMs have to use their internal logs, and if they can’t find it, they can’t find it.
And this isn’t a fight with sides - just stating facts of the matter, and the fact remains; if they can’t do it, they can’t do it.
Like I already said, the transfer is in the game log. It’s not lost.
Also, we have two problems here:
The technical problem: A clear in-game bug caused me to lose 100% of my currency during a Warband transfer.
The customer support failure (and honestly, this is worse):
The second GM didn’t read my message at all — that’s undeniable.
They gave a template reply about “conversion fees”, which has nothing to do with what I described.
This kind of behavior destroys trust. Players shouldn’t have to fight against the support system just to be heard, especially when the issue is so well documented and easy to confirm.
I really hope they can still do something, since the currency transfer is in the logs. But anyway, if they can’t do anything, they could simply say that, instead of making me wait for days, repeating the same things again, just to wait another day for another copy-paste reply.
I could give you the top AI Google response if you want. This has been an issue several times and GMs can not restore currency lost due to bugs.
Blizzard support generally cannot restore lost currency due to transfers, especially when related to bugs. While they can sometimes recover currency lost due to specific bugs, especially if you can provide detailed information about the transfer (date, time, characters involved), their support is not designed to handle bug reports directly. For currency losses due to bugs, players should submit bug reports through the in-game tool or the [Blizzard Forums].
Mirasol, it seems like you didn’t even read what you copy-pasted — and that’s exactly what Blizzard CS is doing to me. LOL
Like you said yourself:
Blizzard can sometimes recover currency lost due to specific bugs, especially if you provide detailed information about the transfer (date, time, characters involved).
Thanks for trying to help anyway!
Regarding the UI display issue, that’s not the problem, since I can’t buy anything using the currency on either character — neither the one who had it originally, nor the one who should have received it. Both show zero currency when I try to transfer again or purchase something.
They will see a transfer happened. They will not see that it was lost and will not show up after a period of time or anything else. They cannot just add currency. While frustrating, that is the policy and effectively has been as far back as I can recall. Only under very specific circumstances can they restore items or currency, and most of those circumstances have shifted from GM tools to player-facing like the item refund options and restoration services.
I know they can do something if they want to. Or at least they used to be able to resolve these simple issues. I understand that nowadays Customer Support isn’t the same as a GM with in-game tools. But still, it’s a simple problem. Anyway, if that’s the case (which is sad, but…), they could at least read and respond properly.
Pay attention to the part right after what you quoted, which is separated by a comma. I highlighted the text for you. It explicitly states that their support does not handle bug reports.
And we also want to highlight the final sentence, as it is what directly applies to your situation:
While we understand that “Blizzard Forums” is just a generic link, it’s very easy to find the Bug Report Forum.
Incorrect. There are rules in place, and a GM cannot break them because they want to. Without a specific ability given to them (mainly by the dev team) they cannot interfere or add items like that.
Well, given the fact this transfer thing is a new thing, no, they didn’t use to do this kind of thing. Much less being about ‘wanting to’ do it. Along with that;
They use templates, and try to keep things uniform. They hardly hand type things nowadays as that used to make ticket times range out in weeks - two to three.
No, they cannot. GM’s do not have any power to add something to anyone’s account.
First off, no they haven’t. While there are a lot of things the GM staff used to assist with that have now been turned into self-help options (stuck character, item restoration, refunds to name a few), restoring any item(s) due to a bug has never been part of it. In exceptionally rare cases, the Devs may give permission for GM’s to assist, but only when they have identified that manual intervention will not cause massive problems. And they only find that out after a Bug Report has been filed in the proper place.
Second, this is not a simple issue. It is something that has cropped up multiple times since Warbands started, and they think it’s fixed each time. It’s not simple. Plus, just giving you currency manually can cause problems when QA fixes the bug, and the bug fix restores the “lost” currency to you a second time.
Most of all, as has been told to you already, your declarations do not become reality just because you want it to be reality. Just because you think it’s simple does not mean it is, and just because you don’t like their reasoning for the procedures they have does not mean you get to ignore them.
Please stay on topic. If you think anyone’s post is breaking the rules, then flag it and don’t derail the thread by starting side arguments.
They have gotten the help they need, both from the tickets and from the responses here. The answer is they need to post in the Bug Report Forum, or utilize the in-game Report A Bug feature.
They don’t like the answers, because they want everything right this second. That’s simply not possible, and it’s not going to happen. They need to post where everyone has told them to post, so the Devs can investigate and fix any potential bugs. Those fixes will likely restore the currency automatically, but if it doesn’t, then they can follow up.
No, I did not receive the response or the information I needed.
I was replied to with templates by Customer Support who clearly didn’t even read my ticket.
Also, you guys keep repeating the same thing, but it seems like you don’t even read what you’re copy-pasting:
The article clearly says, “While they can sometimes recover currency lost due to specific bugs, especially if you can provide detailed information about the transfer (date, time, characters involved).”
I did provide detailed information. So why can’t this be a case where they can recover it? They didn’t respond to that.
Some people here are just blindly defending Blizzard instead of reading what I wrote and understanding a player’s problem, just like them. I don’t get it.
The keyword here is specific. This is not a bug that GMs are able to restore items lost to. In my time playing this game, I can recall only a single bug which a GM was able to restore items for. There have been numerous issues with the currency transfer, including after issues were solved or believed to have been solved. I’m sorry that you were affected by this, and hopefully the dev team can fix it while also identifying which items were lost and restore them or empower a GM to do so.
As of now, that is not the case. This is not a matter a GM can do anything for.
