Blizzard Authenticator

Community General Discussion
1

Since trying to submit a Blizzard ticket is like trying to reach a real person in an automated telephone directory, I am seeking help here.

I am trying to link an authenticator to my account. You get two free bag spaces in WOW Forever, and you can type into the dungeon group finder in WOW classic if you do.

Here are the steps from Blizzard:

  1. If you haven’t yet, download the Battle.net Mobile App to your phone
  2. Open the app and when prompted, log in with your Battle.net Account
    • You will be prompted to enable the Battle.net Authenticator and to set up Battle.net Phone Notifications if you have not yet done so
      • If you need to set up Battle.net Phone Notifications, a security code will be sent to your phone for verification
    • If you did not previously have an Authenticator attached to your account, and are currently online, you will be kicked from the Battle.net desktop app, the game, and any mobile apps you are logged into
  3. If you are not prompted to enable the Authenticator:
    1. Open the slide out menu by tapping the icon at the top left of your screen
    2. Click on “Authenticator”
  4. Wait for the setup to complete

Congratulations, your Battle.net Account is now linked to your unique Authenticator Serial Number and fully protected.

I have deleted and reinstalled my authenticator multiple times.
When I log in, I get no requests on the authenticator. I open the side menu and click on “Authenticator” and there is nothing there either.

When I get to step 3 above, there is no request and step 4 never completes.

Does anyone have any ideas, or is it just a waste of time trying to link an authenticator to your account?

Thank You

Authenticator problem
2

We can’t help you submit a ticket :dracthyr_shrug:

5 Likes
3

I suggest moving this over to the Customer Support Forum.

4 Likes
4

But have you actually tried? Maybe offer to connect remotely and walk them through it?

I bet not. For shame.

1 Like
5

They would just close the ticket. You have to submit your own tickets and not on someone’s behalf.

6

When you get the first ticket finally submitted you’ll get an automated response telling you to go to wowhead for something that has nothing to do with your issue.

7

Have you checked to see if you have the extra bag slots? Maybe if you have the “keep me logged in” box checked it’s not acting as expected.

If you do have this checked and don’t have the slots try unchecking it and redoing the steps.

That’s all I got. I set this up years ago and don’t remember having issues.

1 Like
8

How much are tickets in the cash shop nowadays? :upside_down_face:

9

It was sarcasm.

10

I can’t upgrade my home on one of my accounts. I did enough endeavours to get 20k housing, more than enough to get at least a level 10 but I’m stuck at 2.

When I go to the npc he says he will upgrade, the guys leave but it doesn’t upgrade.

I tried relinquishing my house like wowhead said but all that did was reset my xp and now I’m stuck with only 2k to update from this month’s endeavour…I have like 4k coupons proving I did the endeavours

their response “we can’t help you with lost currency”

11

The authenticator only asks for verification when your login IP changes.