That link adds 2-3 extra steps, but ultimately takes me back to the same page that shows the status of my order as “PROCESSING.”
Sorry, I said “pending” earlier, I’ll go back and edit if it matters. It says “PROCESSING.”
But I still interpret that to mean: we’re not doing anything until Blizzcon/ it actually ships. I don’t read that as a problem… just that it hasn’t shipped yet.
I’d recommend using Live Chat and providing them with everything you can. Hopefully this isn’t a one-off where the order never actually took 
https://us.battle.net/support/en/help/product/wow/166/180/channels
Thanks @Perl, but live-chat was my first step in this whole thing. They had none of my info.
Well, it’s your only hope. If they can’t find it, then you need to work with your financial institution to make sure that your payment never went through or to get reimbursed.
I’d still give Live Chat another go first.
When I follow all of those links to my order status, and then I click on the “PROCESSING” - view order, link…
It opens and shows both statues. It’s my order. Everything looks good.
It’s just no one seems to be able to confirm it.
And 25 posts later, I still don’t have a concrete answer as to why, or what I should do about my change of address! lol
Keep in mind that the forums are not a guaranteed way to contact support. The only way to do that is via a ticket. The forums are not staffed 24/7.
Yes my apologies. I didn’t mean to imply that.
But hopefully a more official response comes through before too long.
Did you Live Chat from the Blizzard Site or the Gear Store site?
Thanks for the reply, but not only did I mention 2-3 times in the thread that I used LiveChat, but it’s also in the very first post!!!
Hopefully can get an official response soon.
Just to be clear, I don’t see you contacting US on this license - at all, for nearly a year. The Gear Store is a different entity, connected to us, but not something we have records on here.
If you’ve moved, I’d also highly recommend you change your contact info with us - which IS under our purview, but if you need to change it on the order, I’ll ask around and try to find out the best way to do that.
@Orlyia: Thank you for the reply.
You say there’s no activity, yet I just purchased the 15th Anniv package, I just got it like 2 weeks ago.
That transaction still shows in my log. Like I said previously in this thread, the Blizzard Gear store shows my 15th Anniv as “Complete”, and the right above it is this order shown as “processing.”
This is the ONLY account/license I have.
How else can I help resolve this issue? I haven’t moved yet-- we’re signing papers today and I’m physically moving tomorrow (Friday). I will update my account right now.
I meant a contact through tickets, Brocknor - I didn’t even look at your order history, something from the gear store wouldn’t show here.
Oh. Although I have submitted tickets when I have problems, I’m not a “problem customer.” I can’t even think of the last issue I submitted a ticket on. Mostly it’s loot/mail issues that can’t be solved by the auto-process.
Is there anything else I can do?
I need to wait for folks to get in to ask questions, Brocknor. I think you’ve already made contact with the right folks, but I want to ask.
Again, you’ve made my day just with the responses so far. It at least feels like someone is trying, and I really appreciate that.
I’m about to go to signing and I’ll have ten million other things going on today, but I’ll try and check this as best I can to update any info you might need to help resolve this.
I just updated my account with new address. So at least that’s done.
edit: I will add this:
The “gear.Blizzard.com” website is really wonky. Sometimes I try and login, it asks for my account info, and keeps saying it’s wrong.
Other times, it just automatically logs me in.
When I can get it, it shows all of my account info. But it surely isn’t consistent. Like, when I click on “address book” … it takes me to the Homepage. 
If I recall correctly, gear.blizzard.com is being phased out by the new Fanatics Gear Store.
It’s still 6:45 am PDT, and a majority of the Irvine campus report to work around 8-10 am. Might be a bit of a wait, but I hope you get a resolution.
Ok, here is what I was told you need to do to handle this.
Email gearstore@blizzard.com with your order number and explain the situation - you are moving, your new address etc.
They should be able to handle things from there.
Right now it is a little confusing, switching between stores for a little bit. Hopefully this will all pass quickly as older orders go out and we are just dealing with one operation.
I am sorry for the runaround, but we should be able to get this sorted.
Email sent! I don’t know what their turnaround is, but hopefully by early next week I’ll get a reply.
Thanks to everyone for all your help! I’ll update you once I hear from them. :^)
Sorry, got wrapped up in the new move.
I got an email from Blizzard late Monday. Basically saying that they cancelled the original order, and created a new order. The new orders were already being sent out, so it probably wouldn’t use my new mailing address.
I just got an updated email yesterday (Weds) that they were being sent out! And as I write this (Thurs afternoon), I just checked the tracking info and it’s showing that they’re already there!!!
So… not a big deal since I’m still dealing with stuff at the old house, I’ll just have to make an extra trip. But hopefully I should have my stuff there waiting for me when I get off work.
Thanks to everyone for all of the help! Especially Orlyia!
I hope it works out for everyone else, too!!! 