Blazing Hippogryph Twitch Drop Not Dropping into my Journal

[Grimoire-stormrage]

@Malignia-frostmourne

Mine is in my account now. Closed my ticket without getting a response.

Grimmy, any luck on your end?

Nope. Nada.

At like 48 hours now.

[Malignia-frostmourne]

That sucks bro. I really hope you’ll get it soon You’re literally the only person I care about getting it now xD

[Grimoire-stormrage]

@Malignia-frostmourne

That sucks bro. I really hope you’ll get it soon

Not Holding my Breath. Im not expecting to ever get it at this point. Its not something I bought so…

[Moneytaker-staghelm]

I believe this is what they’re doing now, asking people to submit a ticket and then going through them all to correct the issue. Im nearing 48 hours also and I also submitted a ticket, and within a few hours they closed the ticket without giving a response. But, still no mount. So I’m just holding out hope that they’re adding everyones account/twitch names to a list to go through and try to correct. It seems like a bunch of people are in the same situation, where they got a ticket closed and ‘solved’ but they still don’t have the mount.

[Starros-senjin]

I finally got a ticket submitted about this issue. Maybe it’s just me since this is the first time I’ve had a problem with my twitch drops but it isn’t very easy to submit a ticket to them.

[Devastator-sentinels (Devastator)]

i claimed my mount, wednesday, submitted a ticket, yesterday, and still no response or mount… i earned my hippogryph, fair and square, Blizzard, GIVE ME MY FRAGGIN’ MOUNT!!!

[Kozzae-doomhammer (Kozzae)]

Twitch Mount drop

Just to cover this. In this case, the majority of these tickets should be placed in a holding queue while the issue is investigated. It’s something that we will occasionally do with certain ongoing issues. We’ve seen an increasing number of reports with this particular Twitch drop so they are trying to figure out what is happening and how to get folks the drop. If I receive an update I’ll let everyone know.

[Lustrois-norgannon]

I put a ticket in 24 hours after I claimed the drop, which was 48 hours ago. This is what I see on my ticket history:

This is a big problem. Tickets being submitted and then all traces of them are vanishing. I’m not saying this is a nefarious happening, but it’s definitely not a good look.

[Poothe-moon-guard]

@Lustrois-norgannon

but it’s definitely not a good look.

Especially because it’s a limited time item…

[Frodrick-atiesh]

I entered a ticket. I completed the hippogryph drop 2 days ago and its a no show in my account. Not sure if how the ticket gets sent out since I’ve not entered one from the website before… it did not end with ‘send ticket’ option… just asked if I had another issue… so… just documenting it here too.

[Hexagram-area-52]

The link provided to enter a ticket doesn’t allow you to enter a ticket. It’s just a loop where it asks you what the problem is, provides a non-solution, and allows you to go through the loop again.

There is no option to submit a ticket.

[Phandera-stormrage]

Blizzard Support - Contact Support (battle.net) - Twitch drop problems

[Grimoire-stormrage]

@Malignia-frostmourne

Grimmy, any luck on your end?

My ticket was closed. About 20min after that I got the notification in game. I unwrapped the mount 30min ago.

My Guess is they are leaving these tickets open for the effected people as a way to track it. Once resolved they close the ticket?

Just a theory. All in all it took 75 hours to get it

[Starros-senjin]

I checked when I got home from work about an hour ago and the mount was waiting in my collections for me. I went ahead and cancelled my ticket since I had the mount so that maybe it might help someone else get theirs a bit sooner.