I understand. But I had to spend weeks going back and forth with them to even understand my problem… it doesn’t seem right that I did all I could but because of their long wait times, I might be screwed out of something that I earned and could prove to them
It’s not something GMs could had rewarded were it fresh, either.
It’s a bug developers need to resolve. Clearly there’s still something broken.
How about just doing what they have suggested first and not jump to conclusion before you’ve been given an absolute yes or no response?
The fix worked for apparently every other person but me… I don’t have the slightest idea why. I know that I completed it. It said that I did on the log
I’m sure you’d checked already but – you’ve run a search on your mog (toy?) list? It also doesn’t show on other computers?
Edit: Definitely a wrist mog item and not a toy.
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They suggested a bug report back in March. I’ve had it open and, since I had another issue with an item not being rewarded to me, (and them saying it’s been too long to help me) I asked if the same thing could potentially happen by the time that this bug report is addressed. Since I’m the only person with the issue 
i tried two computers and it doesn’t appear anywhere, having searched by name in every transmog category 
Sorry
Sadly this really is the sort of issue the devs need to solve at the back end – why you don’t have access to the item despite having fulfilled the pre-requisites.
Unless explicitly specified as a solution, Blizzard’s GMs are not allowed to intervene with automated rewards such as this, the reasoning being that it has broken characters in the past.
I know it sucks. Sorry. I wish you luck.
And you have also checked to ensure all Sources are ticked in the Appearances collection?
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Is a bug report actually going to do anything if I’m the one single person still having the problem? what even is the timeframe on something like that? 
Yeah. On their end it doesn’t even say that I claimed it. Which I know that I did… I was waiting for the fix to go out so I could have the Warden transmog
Note: Customer Service cannot grant Twitch drop rewards.
Sorry, opening more tickets won’t change the situation.
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I opened one ticket about this.
It’d be for the devs to take note of it and hopefully find a way to stop it from happening. And there isn’t a time frame, just the general ‘it’d be done when it’s done’ mindset as not all bugs are easily fixed.
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The question really is what do you expect to gain by posting here? GM’s cannot fix this issue. There are No Dev’s in this forum and the CSR’s are not liaisons to them.
Nothing will happen by posting here. At all. You can post in the Bug forum, but it sounds as though you have been given the answer, so again, I ask, what are you expecting by posting here?
Some friendly advice from the community. Which Zenjy and Tea gave me (Thank you both)
Is that not what this forum area is for? Sorry.
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Sadly, no timeframe.
You can’t give an ETA to problem-solving unless it’s a known problem with a known fix, at which point it isn’t really a problem anymore.
There’re also other pressures with TWW on the horizon, Pandaville Disco Edition, and the game’s multitude of other bugs. At the end of the day, the devs need to triage and do what they can do to help the most people with the most severe difficulties as quickly as possible.
Personally I’d feel sad and move on, and hope that a fix comes down the pipeline to me sooner than later.
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It’s less about the age of the issue and more about what information we have available. As that Game Master mentioned, we would need internal verification that you should have received the reward.
From what I can see, and several Game Masters mentioned it in their reply early one, I don’t show that you completed the entire Traveler’s Log for the month of January. I can only see 4 out of the 5 completed for January.
The one thing that Support requires for providing a restoration of any kind, is being able to verify that something was achieved. Without being able to verify completion, Nishand, I don’t see how anything can be done.
I believe the “simply too old at this point for any guarantees” was in reference to any bug reports you may have submitted. Meaning, at this stage we have had little to no other reports about an issue with players receiving that reward and if we haven’t been able to verify an issue by this point, it is unlikely that we’ll be able to in the future.
I am sorry, Nishand.
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Thanks for the response. I did mention that here, too. Why is this?? I 100% completed it, just like I have every month since the feature came out. It told me I completed it and earned all available travel points. What possibly could have happened so that I can make sure it NEVER happens again?
Is there some display glitch issue that I coincidentally had happen to my game at the exact time that everyone else had the issue with it awarding? So I got screwed over by thinking it was that issue instead of something completely different, and not opening a ticket regardless of the announcements of the issue being known and working on a resolution?
That I don’t know, Nishand. I don’t doubt your sincerity, but for everything our staff does we have to be able to verify it within our tools.
It is entirely possible that your adventure guide looked to you to be completed when it was not. That could be a display issue with an addon or a bug in-game. If a bug, we usually receive multiple similar reports that our QA team can use to track down a potential issue. That seems to be the issue here, as it doesn’t seem we had corroborating reports for anything other than folks not receiving the reward once complete. The bug fix on that allowed the system to check completion status and award the cosmetic if completed.
Yours never received the indication that it was done, so when the fix was released, it didn’t cause the reward to be added to your collection.
I am sorry that I cannot give you better news there.
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Thank you for this comment, I do appreciate that
Definitely not an add-on bug, as I have a laptop I was gifted specifically to play WoW on while I was away from home. I can’t run anything additional to the game on lowest quality settings
I guess in the future I’ll be sure to submit a ticket for any issue I have instead of assuming it will be fixed when an announcement is made. I hate to clog the system further. but missing out on these two items, just because of glitches, sucks bad.
(eta: I just wanted to add here that I now do not think it was a display bug and was more involved. I remember now that the issue was my trading post chest was lootable, but whenever I tried to click it, it would not bring any loot box up and my character was stuck in looting pose until I logged out and back in. maybe related to support article #331159)
I absolutely understand. I don’t know what future plans we have for the Trading Post, but hopefully they come back around in one form or another.
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