The last few times I’ve used my authenticator it says batt 05 and then displays the code. I assume this means the battery is nearing death? So what’s the process here? Do you remove it and then buy another? Or is it just easier to switch to using an app on my phone?
Personal preference.
My kids like the mobile version, I enjoy the fob.
But yes, remove it now while you still can.
You can always switch to either later
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If it seems the battery is dying, I would recommend removing it while you can. If the Authenticator dies completely that means you’ll need to contact our Support to have it removed.
You can add the Mobile Authenticator App temporarily, or just stick to that if you prefer. I like the App as I can add it to my phone and to my tablet, and use either and use it with up to 3 Battle.net accounts. 
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Thanks for the advice. I removed my physical one and added a mobile authenticator. Quite simple.
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One thing I do suggest with mobile.
Jot down the serial number and restore code, store it someplace safe (not on your computer).
If that phone ever dies or you replace it and forget, those two codes will make it very simple to replace your setup on another phone.
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My authenicatior is dead; I sent an online message to Blizzard asking for options with my cantact information. Does Customer Support have a phone # you can call?
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Nope. There’s a callback option.
https://us.battle.net/support/en/help/product/services/316/977/solution
Your only option is if you want to still use an authenticator is to use the mobile app. The keyfob authenticator is no longer being made for Blizzard.
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There’s no direct number, there’s live chat and phone callback, but the hours are limited currently due to the pandemic. As long as you included a copy of your id, and you have a ticket number you should be good.
I’m not sure what options you need, but if you are having problems removing the authenticator billing can help. Then you can attach a mobile app.
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Has there been a fix for the mobile app for folks that use Cricket and other carriers?
Blizzard is the ONLY service that denies use for it if you have a service like Cricket.
This is as simple as allowing us to use something else until you can fix it…
So what will the excuse be this time?
Your company makes so much money it’s not funny and other services that make far less are doing a better job.
So why are we still sitting on a fix?
What is being done to address this?
You do understand that if we can’t get this that you will lose customers correct?
Do you know of the statistic that states for every customer that brings a problem to your attention there are more than 20 more that feel the same but will not say anything?
Just something to think about.
Please give us an update on what is being done to fix this problem.
Thank you.
Sighs necromancers this thread was over 2 years old
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Some of the phones/plans available from some providers are considered prepaid in how they are set up and don’t work with our system. That isn’t exactly considered broken, it is simply how the system works.
I am very much aware of how social and forum participation works, thanks.
This is not something that Customer Support has any involvement in so I wouldn’t be able to provide any information on what may or may not be in the works to help address these kinds of situations.
If you wish to provide feedback on it, with a little less hyperbole perhaps, you’ll want to post in the Authenticator Mobile Feedback Discussion.
Given this is a bump from 2 years ago I’m going to close it up to encourage any additional discussion in the appropriate forum.
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