Banned over loot

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I was running Heroic NWC and a fist weapon dropped that i told a guildie i would pay for if he traded. I said i would have to buy tokens to get the gold. Everyone in discord knew about the transaction and i made sure to follow through. I paid the guildie the gold 3 days later b/c the shop wasn’t accepting my card info. I then get auto logged off of my account saying i scammed my guildie.

Here is the email i recieved:Item(s) Removed: Unguent Caress

While recently investigating a player who had been the victim of a scam or compromise, we found that a character on this license received items or currency obtained through exploitation of another player’s license.

Our current policies regarding items or money obtained from scams or compromised licenses apply to players who knowingly or unknowingly received the items or money. If the character assisted with perpetuating the scam or accessing the compromised license, that license may receive a penalty up to license closure.

The items or money have been removed to maintain balance in the in-game economy. If the original items or gold were no longer available, we removed an item or skill of equivalent value from the license. We apologize for any inconvenience this may cause.

Why is it that i am banned even though i held my end of the bargain. Like doesn’t blizzard have logs. The guildie is saying he didnt report me but who knows. Like doesnt blizzard have logs of what the character receives.
So this kid gets the fist weapon + the gold like will i get my gold back?
Also why is that when i go for a appeal i get like no response i just get a closed ticket

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Nobody here can really answer that. This forum is primarily for players to help other players and it’s not a method to appeal your account action. You’ll want to put in a ticket as per the instructions in the e-mail you received to put in an appeal.

They have logs of everything that happened in the game. That’s what they base their account action off of. They use the same information to determine if an appeal is appropriate.

It’s not possible to close a ticket without a response. You’ll want to check your ticket history here:
https://us.battle.net/support/en/case/

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This is your problem right here.
If it’s not done within game chat, anything off 3rd party
will be treated as a “he said she said” scenario.

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While Perl is correct, this is not the appropriate place to discuss this matter, I did take a bit of a look. If something is being missed, I don’t mind trying to figure it out but the behavior doesn’t seem straightforward.

Now you mentioned a guildie, but to be clear you were on a character that was on a different realm entirely.

On the 27th you make a deal for 250k for the weapon, you do mention that you’ll put up tokens for it.

The person who had the item doesn’t appear to have any communication with you the next day. It also appears you transferred the character you received the weapon on to a different realm (not a huge deal, as this is cross realm, but odd).

From what I can gather, still no contact by the 29th, and you apparently left their discord. You seem to indicate in one interaction, where we stated that we cannot confirm discussions that take place outside the game, and how they “didn’t contact you” (about the money)… though that really isn’t their responsibility… they did actually spend time trying to contact you and reached out to your Hunter friend.

You claim in one ticket that the Guild leader said you wouldn’t have to pay for the weapon, which I believe was in Discord. You also claimed you sent 220k to the person who gave you the weapon.

I’m trying to find the delivery of the gold but I can’t find a trade or mail sent to that person. So if you sent the gold, when did you do so and from what character?

There is little doubt that when paying off a trade several days after the initial trade that if the person who you traded felt scammed, we’d look into that claim and take appropriate actions based on the original deal. If there is new information, such as a discussion that you couldn’t pay immediately, that it would take several days, etc… those specifics on time/date/character, would be important for any appeal process. That chat must take place in game though, as that is the only location that we would be able to verify it. Without it, and without verification that you sent the agreed upon amount, we can only go off of what information that is available to us.

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Vrakthris I was kicked from the discord. Swordz said he put a ticket in. Like i understand you take action but i was logging in everyday to catch him to trade him the gold. I traded him the gold a day after i got banned b/c thats where my gold was. Like had no intentions of scamming him and when i found out he was looking for me we were in contact. He has the gold yet im still banned b/c of something i didnt do!
I sent the Gold from a level 1 character you can see that we were in contact i sent him 220k and traded him another 220k that he gave back to me.

Kinda unfortunate that this is unfolding like this. I was told in discord i wouldnt have to pay by the GM and swordz. When the GM found out i Xfered not to zuljin he kicked me from Discord. Then he kicked my rogue. Im still trying to pay at this point but could not catch him online. Next thing you know not even a week and i get lobbed off my account b/c of a scam.

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Maybe next time you should make sure you have enough gold in hand to transact your trade immediately.

Hopefully the other player has also learned not to hit the trade button until the buyer puts the gold in the window.

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These are a bit contradictory. If you did pay the guy, your appeal needs to contain the character name-realm, how you sent it… exact details. The situation doesn’t look straightforward (and Discord makes it worse), so it’s in your interest to make sure you’re to the point.

Also, it’s always a good idea to make sure all deals are made within WoW’s chat for this exact reason. Hopefully you get this sorted.

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The way I read it is that last paragraph is explaining the timeline of events, not that he is still trying to pay at the current time.

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Honestly, it kind of feel a bit all over the plate and doesn’t line right up with Vrak said he not seeing any mail sent to the other player. Could be wrong on that.

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100% agree. We were all in discord and i didnt think at the time i would be sitting on a suspension. To clarify i sent him the gold already. I paid for the weapon. Vrak should see that Swordz has recieved gold from my account in the mail, and i traided him 222k extra. Swordz then said no man the first amount is cool and then traded back the gold.
I also want to clarify that yes i wasnt in contact with Swordz from the 26-29 because i didnt know this was going on. Then 29-31 we were in contact not on game but on discord me asking him when i can trade him. i logged on several times a day trying to catch him online. He wasn’t online. the man was a ghost.
To sum up He has the gold i paid him and for it not to show up on blizz side and for me to be sitting a suspension is not cool. Just dont like how it was handled on blizz side.

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So one thing here, for the future.

It does not matter what happened on Discord. At all. In any way shape or form. The sellers words, the GM, trying to contact him that way, none of it.

Blizzard cannot verify any of that. It did not happen in game. This is why you always leave a chat in game to cover yourself.

The fact that he got paid AFTER your suspension looks suspect as well. Not sayi g it is, but imagine how it does look from the outside in.

Always document in game where they can verify via logs anything like this. Always.

For this exact reason.

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I was in this guild and in this raid and saw firsthand - as well as in Discord, knowing that may not matter to Blizzard - what happened. I am also the “hunter friend” that the guy contacted to get in touch. I was in discord with him AT THE TIME and told both parties, and both were told the token sale was happening and payment would be made. From the raid night, to the ban - was 4 DAYS! I mean, how does this become a bannable, scam investigation in this span of time. ?? AND Blizzard did not AT ANY TIME simply ask “are you intending not to pay him” or “you need to make the payment or you will get banned” . They simply unilaterally reached a conclusion and banned him for 8 days - end of story. It’s a ridiculous overreaction and taking one side of the story without any human interaction at all. The payment was made after the ban - because the payment was always going to happen and there was never any intention to scam anyone. It’s just reached a level where you can’t get any logic or reasonable action for these kinds of situations.

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It’s easy really. The player who put in the ticket, felt that they had been scammed. I’d feel scammed if it had been more than an hour personally, but that’s me. They put in a ticket, Blizz bases their actions off the logs.

Nope, not how it works. They looked at the logs and took action from there. Blizz isn’t in the business of threatening people to go through with their trades or face a suspension.

Again, they didn’t take one side. They looked at everything that was said by both sides in-game via the logs. They also looked at the actions the OP took and the time it was taking etc.

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I Got the suspension lifted thank you to everyone who posted and put in positive info. Just wanted to voice that i didnt intend to scam anyone. Just wanted some communication from blizzard. i had the gold ready to trade on a server i dont even play on waiting to trade him and wasnt given the chance to do so.

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Look at what evidence they have. Nothing in game they can verify. That’s how.

Blizzard does not contact players like this no. They investigate and take action based on the investigation and evidence, Ie logs, that they have. Nothing else. No contact necessary.

Unilaterally reached a conclusion with the evidence they had yes. Further, 8 day suspension leads me to believe the account has been actioned in the past.

Never said there was intention to scam. I did however say look at this from the outside looking in, completely removed and it is suspect.

Which leads me to my final point. Had this all occurred in game there would be logs to back it up. So always always ALWAYS leave a paper trail of sorts to protect yourself.

This holds true in situ toons like this, selling carries, having items crafted for you with your mats, etc. It simply covers your rear.

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I know this is resolved but I wanted to cover a few things.

Understand, Bigtoe, we go off of the agreement made. The original “deal” didn’t discuss delaying payment or a pay by date, it simply mentioned the amount involved. Those “deals” are generally considered payment on delivery of the item so the fact that you hadn’t paid them several days later is the only real factor that we can look at. Especially when there seemed to be no communication from you that we could see.

To be clear, Kinegos, it was actionable within the first day. The fact the person was not paid and that they submit a ticket reporting that, any actions would be based on the language of the agreement that we could verify.

No, at no point would that be part of our process. We are not loan officers or collection agents. It is not our purpose to reach out to someone to see if they are going to make good on their agreement. That isn’t how any of this works.

It is important to point out that trades of this nature are entirely unsupported, meaning they aren’t prohibited but we do not have systems that allow for these trade agreements so if anything goes wrong, we’re unable to provide assistance.

Not supporting these kinds of trades doesn’t mean that we don’t want to help discourage scams, etc… We absolutely want to do what we can to make sure people aren’t freely taken advantage of, which means looking into and penalizing for not adhering to the an agreement.

From what I can see the person you traded with contacted Support about it. That’s very good to hear, Bigtoe. I’d recommend closing out your current ticket since the matter is otherwise resolved.

One last thing, to the person reporting posts in this thread, none of what you reported is considered trolling. Please stop.

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I appreciate you taking the time to review this and understand that sometimes the in game logs might not tell the entire story. I’m glad for my friend, of course- but also glad to see that there is sometimes hope to get a reasonable review of information. I know what you guys are doing is to make the game fair and fun for everyone - and it’s a tough job. Anyway - take it easy.

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