This is not an avenue to share stories concerning bans. Customer Support is a peer to peer help desk with assistances from SFAs concerning issues in the game or needing help to submit tickets.
If you need help with filing an appeal, the link was provided. Your email will tell you what your ban was for— but will never give in depth details. Otherwise, people find way around it.
Please be mindful of this post pinned at the top of the forum: