But if he paid for a month yesterday and got suspended today, shouldn’t it be fair to get a refound? Dont see a reason this would be considered a fraud. We do lease our accounts anyway.
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No once the account is suspended or banned no
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Never make rash choices while you are frustrated. Especially ones that will land you in very serious legal trouble. You may not think that the small $15 charge back is that big of a deal, but you are talking about a company where money is everything, and you just used fraud to take it from them after breaking their rules. It doesn’t matter what country you are in, that is still illegal and I very strongly urge not doing that and being patient with your appeals. And I do mean appeals, as in there will be more than one.
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No, you loosing your account (including any unused game time), is the damages blizzard gets for your breach of contract if you get banned for cheating.
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Chargebacks are based on the very valid consumer protection concepts.
- That the user did not authorize the charge.
- That the vendor did not deliver the goods or services in working order
When the loss of services is due to the user violating the contract and getting removed from the game, then that is not valid grounds for a chargeback. The vendor did not do anything wrong. The consumer did.
The terms we agree to are very clear - loss of access due to our own actions that violate the rules, do not entitle us to refunds.
Again, if it turns out to be a false positive - which DOES happen - the player can request game time from Blizzard. That is usually granted.
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Actually it depends on the country, here in Aus consumer protection laws explicitly render contracts void if they breach said laws, not the other way around. Steam got hit by that one badly a while back. Though I’ve no knowledge of Blizzard being hit by it beyond some claims (which should be taken with a reasonable grain of salt) they got told off about denying refunds initially with WC3 Reforged, my point is that depending on the country, you’re not necessarily correct that contract invalids consumer protections.
As for the chargeback, again going by Australian law…they’re technically allowed if “the customer is dissatisfied with the product or service” (to quote Commonwealth Bank’s page on them) and by my knowledge of the consumer law that’s more specifically used to mean cases like false advertising or being faulty.
So depending on the country again, it may not be fraud, but if Blizz disputed it and proved that they’d made it clear that you can be banned for breaking the in-game rules, I doubt Blackrocksum is going to have a leg to stand on and it’d likely get reversed. Especially since chargebacks also require you to at least try to make a reasonable attempt to solve the problem with the merchant before resorting to them.
That and Blizzard’s internal policy means of Blackrocksum wants to keep using the account once his suspension is up he’d need to pay back the chargeback as far as I know. If he wanted to dispute that one he’d probably have to take Blizzard to court and waste far more money than he paid for his sub in the first place.
Tl;dr: At least here in Aus (and possibly other countries, my point is some are different), ACL > Contracts and the chargeback may not be fraud, but even then it’s unlikely it’s the way to go about resolving this.
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Yes, consumer protection laws ensure that the vendor does not deliver faulty products, or fail to deliver access to a service a user has paid for.
There are also laws that protect the business - in that they have the right to set rules for use of their services, or access to their private property. They must make those rules clear to the users and the users must state they understand that violations of those rules will lead to loss of access to the services.
Australia is does not have consumer protection laws stating that a person can violate the terms of service/rules, get kicked out, then get all their money back. “I broke the rules and got suspended so I am not satisfied with the service” is not a thing.
Again, if the suspension is a false positive they can ask for game time - which is exactly what should be done to remedy a mistake in game service access for the consumer.
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I didn’t say they did, in fact I said the opposite.
I’m not trying to argue in Blackrocksum’s favour here, I’m pointing out that:
Is not correct and a bad assumption to bring into it when the argument of “escalating it like this is counter-productive and not going to work” is already reasonable enough.
Hence why I, you know, responded specifically to that claim and didn’t claim anything like what you’re trying to say I did?
That might mean that Blizzard would have to show proof of the violation, which from all I’ve seen in this forum, they will never do (since it could potentially reveal critical information to the bot makers). I suspect that Blizzard may simply eat the chargeback and if the person wants to come back to the game, make them pay it back then.
#dfmb
Best to not do a chargeback if you’re worried about the account getting locked
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I’m sorry, but what?
Our consumer rights does not include consumers breaching contracts, and our consumer rights does not apply for purchases done to overseas companies. If you do not believe me, do the research through the Australian Competition & Consumer Commission (ACCC).
We’ve all here have agreed to a contract. We’re all paying for access to those services within the contract. We breach the contract, we’re also illegible for refund. We get in contact with a bank to try and get a refund that way, we can also be charged for fraud.
You do know when contacting the bank to try and get the money back, they do an investigation, and since every thing is listed on Blizzard’s Refund Policies and End User License Agreement, the banks will refer you to the police if detect fraud going on.
So no, I was not wrong in any of my posting, and it would be still a bad idea to do the same thing here in Australia as one person wanted to do.
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Also if the person does the charge back saying they did not authorize the charge, IE lie about why the charge back that is very much fraud. To the OP posting your intentions on the forum is a dumb thing to do! Why because if anything comes of it they can use your own words against you. Also note editing your post to try to erase that fact will not help, Blizzard keeps anything you edited out or delete.
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