When players ticket for something GMs can’t help with, then keep opening tickets, it just clogs up the ticket system creating higher wait times.
I realize a lot of this happens because Players are not sure what GMs can actually DO, or NOT do. I personally think they need to reply to the first ticket with a very clear “we can’t assist with X for Y reason” so people realize the limits and stop putting in tickets.
This post is super helpful in going over what GMs are allowed to do so people don’t waste their own time or get frustrated with unrealistic expectations.