Authenticator lost, support says "not accepting tickets for this at the time"

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23

i need help getting my other acct back when might they take tickets for this i am worried the other acct might get broke into there was never a phone on it the authenticator has been great for 18 years now i cant even get on the battlenet page to take it off

24

They should be taking tickets for it right now. I’m not sure what situation the OP or their friend was running into. It certainly seems like a one-off.

You should be able to put in a ticket here:
https://us.battle.net/support/en/help/product/wow/181/936/solution

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25

Just wondering, was he replying to the email itself? If so, it’s a donotreply email.

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