Authenticator issues

Support Customer Support
1

so, the other day I changes the password on my main account, didn’t ask for authenticator, that being said I didn’t pay any mind to it, go to log in asking for authentication, or text message of a code, I haven’t played in a while, so I haven’t updated my info. I no longer have access to the old phone number, and I apparently lost the info to reconnect the authenticator to my new phone I did put in a ticket on this account for my main account. the ticket number is as follows Ticket Number: US89407949 I accidently put it in the wrong category though, just curious to see what the wait times are like. just spent around 200$ between mw2 and wow expansion. so, I’d like to be able access my account again. I did send 2 forms of id, my driver’s license and my military id. TIA

again Ticket Number: US89407949

2

Ticket times are averaging 5-9 days u can always opena new ticket in the proper category that mite be quicker.

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3

already 3 days in but i leave for korea soon so i might just see what happens

4

While this isn’t technically in the ‘right’ category - the category it’s in is fine - equal in priority.

Looks like this is being worked.

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5

sweet thank you, my wife almost killed me when she found out about it lol

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6

I would highly recommend replacing both those soon as you can though.

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7

sorry, but replacing what? phone # and auth?

8

The authenticator and SMS number. Yes

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9

Soons I can get back on my account I’m defiantly going to do that, kind of kicking myself for that

10

I’d check your email for a new password.

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11

you are a blessing! thank you a lot, I do how ever have a question, will be going to Korea affect me being able to play because of different internet

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12

Shouldn’t - unless it’s an ISP issue, Rhodel. There isn’t an issue for us you playing elsewhere.

Definitely want an authenticator on this though. When you put the new one on - jot down the serial number and restore code. If something should happen to your phone you’ll be able to restore the same authenticator to a different device.

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13

i had my wife take a picture and wrote it down lol thank you

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14

Good deal. Be safe - and thank you for your service, sir.

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15

no thank you that was kind of stressful lotta time put into the games on my account, it was only due time till it got fixed, you can close thread if you’d like

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