Authenticator issue

Support Customer Support
1

So I have the Blizz phone app but for w/e reason, when I got a new phone, it reset my “stay logged in” option. So now it’s asking me to approve a login with an Authenticator. But I dont have access to it because my phone wont allow the log in as mentioned. And when I try to log onto my PC to access account information it gives me the same request to access my phone blizz authenticator. My hearthstone app and such the same. idk a way around it when I can’t log in to access my authenticator.

Any tips/tricks?

1 Like
2

When you got a new phone - did you restore the app, or just reinstall it?

If you just reinstalled it, that’s not the same authenticator and the old one will need to be removed.

2 Likes
3

As far as I know, I restored the app.

But sounds like It would be safer to just reinstall/remove my old authenticator. But I can’t log into my account to do so.

1 Like
4

It can be removed for you via a ticket and the new one readded yourself.

It’s a little more complex that way, but can be done by a GM - not through self-help if you no longer have access to the old one.

2 Likes
5

Appreciate your help. All of that worked. And now am able to log into everything. Love ya face.

2 Likes