Earlier I had logged into the Blizzard website and received a message about updating the serial number on my mobile authenticator. A work call came through, I did not finish the process. Now my mobile authenticator is listed as inactive and when I try and activate it I get an error stating “error.authenticator.blacklisted”. I have gone through the trouble shooting steps in the help area, unistalled and reinstalled the app, and cleared the storage and the cached data, but there is no change.
I don’t like having an account without this level of security so I am hoping this is something that can be resolved quickly.
I don’t see any notes indicating an issue, Ryantwo, but I’ve never seen that error and it might be part of the internal system.
Did you also try clearing your browser’s cookies and cache? It’s possible something cached there is causing an issue. If it persists, please submit a ticket, including your Authenticator’s serial number so a Game Master can take a look.
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No dice on the cookies and the cache. Tried if from a different browser as well, still getting the blacklisted error. I updated a ticket with my serial number.
The only thing I’m thinking about would be possibly getting a whole new serial number for the authenticator and trying to add that. It would take completely uninstalling the phone authenticator and reinstalling, then trying to re-add the authenticator.
I tried unistalling, deleting the app storage, and reinstalling, but it did not change the serial number.
Hmm, that is odd. Are you on IOS? sounds like it may be picking up a cloud back up or something.
I know on my android phone there is an option to reset the authenticator. Maybe try that on your version if you can? If it works you can close out the ticket, if not, just update with the new serial number.
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That did it! Thank you! Not sure why I didn’t notice or try that option earlier. I guess I kind of gave up when deleting and reinstalling didn’t reset the number.
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Huzzah! Yeah, I think it is out of the way to discourage it being done accidentally. 
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