I bought a physical authenticator back in 2008 or 2009 and it stopped working. I can’t find a way to fill out a ticket because every time I try to log into customer support it asks for the authenticator number. I am still logged into the forums here but I have uninstalled the battle.net launcher. How would I go about filling out a ticket to remove my authenticator if I need my authenticator to log in to fill out a ticket?
You should be able to still submit a ticket while not logged in to the website.
Don’t have access to the previous device?
If you no longer have access to your old device, you will need to click “Can’t Log In” on the login screen. If you have SMS set up you can verify your identity through SMS verification to remove the old Authenticator from your account allowing you to set up the Authenticator in the Battle.net Mobile App. If you are unable to verify your account through SMS you will need to contact customer support for assistance with removing your old authenticator.
Note: The SMS verification code is sent to the phone number linked to your Battle.net Account. If you changed your phone number you will need to update your Battle.net Account phone number before you can restore your Authenticator.
This should be the ticket path for removing the Authenticator if you cannot log in to do so through the website.
Link: https://us.battle.net/support/en/help/product/services/316/977/solution
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