Authenticator Code doesn't work

[Valrayne-dalaran (Valrayne)]

Authenticator Code?

So with the mass disconnections 8.1.5 is causing me, I noticed that when it dumps to the login screen, it asks me for an “Authenticator code”. What is this? Where do I get it from? My Blizzard authenticator app on my phone doesn’t respond to it.

See above for my original post. Long story short, the random generated codes from the mobile Blizz authenticator app DO NOT work:

We couldn’t log you in with what you just entered. Please try again. (WOW51900314).

[Cana-area-52]

Have you swapped phones recently? Have you gone into your account settings and removed your mobile authenticator and re added it?

[Valrayne-dalaran (Valrayne)]

I haven’t changed phones. It should be noted that the app works for authorising new web logins. It just doesn’t work for the actual game.

[Northernlite-galakrond (Northernlite)]

Have you updated the app? You can use the generate code function and manually enter the code

[Valrayne-dalaran (Valrayne)]

The app is up to date.

Thats the issue, the generated codes don’t work.

[Northernlite-galakrond (Northernlite)]

Sounds like the app is out of sync

Click enter code manually
Should be a white text New the bottom “Not Working” click re sync

[Valrayne-dalaran (Valrayne)]

Thanks for the replies.

I’ve confirmed the issue is with WoW. Not the app. I confirmed this by detaching and re-attaching the authenticator to my account. At each point when the account website asked me for a random code from the app, I was able to use the apps random code with success. Therefore the issue is with WoW not accepting the correct random code.

[Caertana-lightbringer]

Still an issue. Had to move to a different computer and getting ->
We couldn’t log you in with what you just entered. Please try again. (WOW51900314).