Authenticator battery died

Click on the name in the bnet launcher. It will show a dropdown menu, and the top of that is the name#1234. That’s the bnet ID you need.

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Yeah, that’s the same thing as her email (plus the #1234), not sure if that’s wise to post

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I would have your friend change it then. Once they get access to the account.

It was suppose to be an alternate ID for friending across multiple games other then RealID.

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post deleted by accident

You open a fresh ticket - reference the first, and send in the answers.

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Open a new ticket, and reference the first ticket number.

Your friend could create a different bnet account also, but probably won’t be necessary once their original is unlocked and they can login.

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Ok will do! Thanks

Ok well we copy/pasted in the GM questions (as directed) and only got a couple answered before hitting the character limit and unable to proceed. Not sure what to do now

I’d shorten the questions a bit.

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Ok new ticket submitted US92271783 with answers

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She’s able to log in now, thanks all!

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