Im loving Forever it’s the est thing Ive seen in WoW in well forever. There are some issues that I have and they are purely personal and I doubt this will make a difference but I dont understand some creative choices you guys made. Orc Mages? Troll Warlocks? Undead Paladins? None of that seems authentic to the lore of these classes. Im confused on the Skyborne Elf options as well I feel like its a mess faction specific class options is weak. Why not do high elves for Alliance and Blood Elves for Horde? Please help me understand why you made these choices
Customer Support does not develop the game so CS would not have the answers to your questions. The more appropriately place for this would be WoW: Forever > World of Warcraft: Forever General Discussion. That particular forum does require active game time, however.
It might help to go to YouTube and reviewing the Forever panels from BlizzCon.
I’d recommand reading up their lore. They’re not there and call themselves for no reason.
I’m ok with expanding race/class combinations. I’d actually like to see more Druid options. Years ago, they released Troll Druids. Not sure what they could do for Alliance, since Worgen and Kul Tiran are not playable races in Forever (although I think Worgen might actually exist in Forever as an NPC race, but I’m not sure).
As Terise noted, Customer Support has zero involvement with the development of the game or implementation of content. If you wish to discuss the various aspects of Warcraft lore you’d want to join the discussions in the WoW: Forever Discussion forum.
You may also want to check out some of the panels that happened during BlizzCon, like the Found Photographs panel.
Please note, you will need a WoW license with active game time in order to post in the Community forums. If you purchased the Skyborne Epic Pack or Collection the 30 days that is included with that purchase will kick in when Forever is released.