Generally speaking, Enived, you would not have. Game Information, such as where something drops, the drop rate, how to obtain X, how something works, etc… are all considered game hints and not something that our Support staff is generally able to provide.
That isn’t to say that a Game Master hasn’t provided such information, but doing so isn’t common and can erroneously give the impression that players can contact CS for game specific information, and thus discouraged.
Unless the information comes directly from our Developers, it isn’t something that our staff are usually able to provide. Information about the game, game content, direction on how to do something, etc… is best sourced from your fellow players. That is part and parcel of playing an MMORPG. Sorry.
If an item is or is not obtainable is generally listed in patch notes, and therefore something a Game Master may be able to reference.