I just checked over there. Same basic topic. They have been trying to get help for months now.
Wow armory issue - Support / Website Bug Report - World of Warcraft Forums (blizzard.com)
So no matter where anyone posts it, it will not be looked at. AND submitted it as a bug report last years as well. Our armories used to update. It shows one of my toons with no gear sets, no legos in retail too. And shows a paladin as being level 60 for almost 4 months now when it has ben 70 that entire time.