People boast about the playerbase being toxic. Basically every group I have joined since Tuesday has been chill and understanding. Straight up, the tank in my group running my Karahzan key explained every single fight and how to deal with trash packs. And in Fated CN? Lead explained fights when it was obvious that people did not know them (including myself). When someone screwed up a mechanic, lead just explained what they had to do next time (if they died) or later during the fight. All of these groups, and not a single voice chat.
So, are the forums wrong about toxicity? No, not at all. There are some awful groups out there no doubt.