Ok, so here’s my take on this, and I apologize in advance if this becomes a wall of text.
First off, I don’t personally care one way or other that they added this setting. I do have arachnophobia, but not enough that I won’t play a game because of it.
Secondly, for the people that do, and this setting helps them, then kudos to you.
So that said, when I opened the game up after the update for the first time, and I saw that new setting, I literally laughed out loud, and said “why in god’s name is this here?”. Now, I didn’t give much thought about it, until I saw the newer threads about it, and was instantly overwhelmed with the split on how players perceived this setting.
I had no idea that arachnophobia was such an issue with this game that it would drive Product Management/Whomever to allow development time on this. So background on that statement: It is generally advisable to not just throw in features to a software application because you think it’s a good thing to do, or because a customer or two asked for it. I’ve worked with a company that did that, and the developer hell that it caused what a nightmare. Suddenly everyone wanted everything for their specific case. This is not a tenable agreement. Generally speaking, you make changes based on direct feedback from a good amount of your consumers - and by that I mean enough percentage of your consumers to warrant said change.
Now, I went ahead and searched the forums for arachnophobia. There were so few forum posts, and most of the ones I did open were more along the lines of “I have severe arachnophobia, but I’m ok with the Nerubian, and the spider mount”. Oh, and the few that were just mentioning the movie. I don’t think I saw a single post complaining about arachnophobia causing players to not play the game.
I saw the article that mentioned that 5-6% or something of the global population have arachnophobia, and so we decided to add this setting because of this. Ok, that’s fine, as I mentioned earlier, I don’t care one way or other. However, did you do the research to see how many subs you’ve lost, or would gain by adding this setting? Was it worth the cost? Well, that’s not for me to decide. But I will say, you have now opened up Pandora’s Box. You’ve added this setting and now are stuck with the precedent. If you stick with it and add more settings in the future, for like, maybe people that are afraid of snakes…or, as mentioned here, what about people that are afraid of spiders and crabs - then that’s great (but I feel sorry for the Product Management and developer hell you might have introduced here). Did you consider scorpions? Those are arachnids too you know.
I dunno, just my thoughts. The setting is fine, but I hope they understand the precedent they’ve set.