I wanted to get anyone else opinion.. maybe even a developer. My friend just got a 2 week suspenssion over a name on his toom which he had for 2 years. Im assuming he beat someone in an Arena and they got tilted and reported it. I had gotten a suspenssion for a week and below was my interaction with the "appeal" team. They may as well remove the option because automatic responce doesnt allow people to appeal nothing.
# Appeal World of Warcraft penalty
Makkaw
1 month ago
Hey I'm not sure why I received a suspension for abusive chat? Could I please see what the investigation concluded for this? Thank you
Nythfearii
1 month ago
Greetings, This action has been taken in accordance with our Terms of Use and our In-game Policies ( blizzardcom/support/article/42673 ), which all players acknowledge and agree to prior to playing. These policies and conditions allow us to maintain a fun and safe game environment for all of our players. Our Battle.net Terms of Use can be found at blizzardcom/company/legal/eula.html Regards, Game Master Team Blizzard Entertainment
This ticket has been marked as Answered.
1 month ago
Makkaw
1 month ago
So if I may ask, what is the point of an appeal. If the consumer requests an appeal and is denied any sufficient evidence to support claims against them that would result in a week long suspension, why have the option? The only time I had any interaction with another player in any sort of negative manor, was after a Solo que. After the round, player sent me a message saying I was s*** at this game.. I responded with saying that he did not play well what so ever and to come talk to me when he become duelist as my other classes are there. So that other player intentionally whispered me after the game to verbally attack me doing the complete opposite of -- "these policies and conditions allow us to maintain a fun and safe game environment for all of our players." Has this player received any repercussion for this? Blizzard is a business that makes profit and give its consumers game time to play the games.. As consumers we agree to the Terms and Policies but in that regards, being suspended without actual proof that the player went against the terms and policy is hear say. If I did in fact, make another player feel "un-fun and un-safe" then I will accept my suspension gracefully. If there is no evidence to show me to support the suspension, then will I be reimbursed 7 days of game time or have my suspension lifted? thank you for your understanding
čę“å°¼ē¾
1 month ago
Greetings, This action has been taken in accordance with our Terms of Use and our In-game Policies ( blizzardcom/support/article/42673 ), which all players acknowledge and agree to prior to playing. These policies and conditions allow us to maintain a fun and safe game environment for all of our players. Our Battle.net Terms of Use can be found at blizzardcom/company/legal/eula.html Regards, Game Master Team Blizzard Entertainment
This ticket has been marked as Answered.
1 month ago
You marked this ticket as Resolved.
Thatās really difficult to read when itās been put into the ācodeā scripting.
Is this an appeal you made or your friend? You canāt appeal on a friendās behalf, which is what this looks like. Only the player who received an account action can appeal it.
That said, a 2-week-long suspension for a character name would mean, without doubt, that they had previously chosen and been actioned for other inappropriate names.
Account actions will likely continue to double up-to and including an account closure if they cannot figure out how to choose an appropriate character name that doesnāt violate the rules.
16 Likes
Appeals are ONLY handled by the ticket system. There are no GMs on the forums.
10 Likes
Doesnāt matter why it was reported, or how long theyāve had the name (that just means it probably hadnāt been reported until then).
What matters is that it was reviewed by a human Blizzard GM and found to be inappropriate and action was taken with consideration to past account action (penalties stack, they never drop off either).
13 Likes
Never assume, especially when itās not even for your own account that youāre playing.
No matter what anyone else has said or done, if a name is against the CoC/ToS, thatās it. Full stop. āFalseā reports, mass reports - does not matter. It only matters that per the GM(s) who have looked over your friendās case, heās breaking the rules.
And that if heās at two weeks now? Itās not his first rodeo of bad naming choices and/or chat sanctions. He knows full well whatās going on, whether he agrees or not.
12 Likes