Appeal missing / deleted, can't submit

Please Help,

My brother was recently suspended and can’t post because of it. A ticket for an appeal was submitted and he received a confirmation email “We have received your ticket. You should receive a reply from a Game Master soon.” but now it’s missing. It’s more of a niche situation but we really need some kind of information since we have received nothing and do not know what’s going on. I hope someone can give us some clarity the Issue ID: #104481608 is what we are asking about. I just need to know if it has been deleted or not submitted correctly.

Thank you for any info

The ticket system is having some issues that are being looked into at the moment.

The good news, these ‘missing’, at least all the ones I’ve looked up this morning - are indeed open and in queue.

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Thank you. It’s a whole family thing which I really do appreciate.

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