I find it funny - their most recent Tweet form their CS Americas account was about the DMF and how you should check it out.
And I’m just like, advertising content for a game that’s not currently playable by many as indicated in several places is a rather bold strategy.
EDIT: OH, just checked and they replied to someone’s comment, “We don’t have any updates at the moment, but it is a widepsread issue being looked into. Fingers crossed that the people affected can log in soon. ^CC”
https://twitter.com/BlizzardCS/status/1675958688979341318?s=20
And an official blue post → [Main Thread] A character with that name already exists / loading screen d/c - #61 by Skelgarer-1963