Anyone else lose all characters?

Community General Discussion
1

As soon as i hit the button to pre purchase the xpac all of my retail characters vanished, it says i have no subscription, etc. I have closed out the battle.net launcher, cleared folders, etc. I am using the right account. I can still play my hardcore characters, but not retail.

2

I haven’t heard anything about this, but this is a question for customer support.

1 Like
3

guess someone had to go first, lol…

1 Like
4

Same thing has happened to me. Says my account is now on a free trial and everything is gone lmao

5

guess i wont pre-order then not yet anyway

6

Really look to make sure you’re on the right account. Check the drop down menu above the play button. I just went through and changed my sub because it said it was expired, but then after I did all that, I noticed it actually wasn’t on the right account in the dropdown menu :stuck_out_tongue:

1 Like
7

My entire main WoW account was missing from my launcher earlier.
The other 7 were there, just the one I play on most on my main Bnet.
It was telling me I needed to upgrade too, lol.
I had to shut the launcher down and restart to get the WoW acct to show up again.

8

Lmao right! I ain’t losing my peeps. Heck’s no.

9

This pretty much, after some looking around, I noticed my account was sent to something else.

1 Like
10

Please check that you have purchased, and launched the game on the correct region…
Don’t make my mistake. I made a post on the support forum, I hope it helps.
Regardless, a refund should be swift and easy.

1 Like
11

Exactly this.

Try this out because it’s likely the culprit.

12

its cause you have multiple wow accounts/trials on your account and it switched it, switch back to your main account

13

When I went to buy the expansion I didnt even have the usual dropdown and could only launch into my trial account. Completely restarting battle.net fixed it though.

14

Can’t access account after buying the Expansion - Support / Customer Support - World of Warcraft Forums (blizzard.com)

Check this post for various solutions

15

I lost mine momentarily. My main WoW account disappeared and only an old alternate one that I don’t use anymore was available. I thought I lost my account and was going to send in a ticket, but it fixed itself pretty quickly after I restarted the launcher.

1 Like
16

lost it all. Rebooted, everything , all my toons are gone. Just bought the epic upgrade and re-upped for another 6 months

17

same! I even thought re-upping for another 6 months would do it. Nada, new 6 month sub, new epic game ALL toons gone. Sheesh.

18

Restarting the Bnet launcher fixed this for me.