Another week with no restore character feature added back

Support Customer Support
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will this feature be added back quietly? will it be announced via weekly maintenance? or is this such a big dev issue that it will not be added until a new patch goes live? there needs to be an answer.

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THe blues here have no knowledge of when it will be restored.

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thats cool and all, but they need to do some digging and find out

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See the thing about ETA is players forget the E stands for estimated and will go nuclear if its missed.

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You’ll find out when the devs make that call. They’re not going to tell us anything before the devs are ready and able.

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I appreciate your replies, but looking for a CS response, not random people.

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There gona tell u the same thing. They also find out the same time we do.

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That’s simply not going to happen. Unfortunately, many players forget what the E in ETA stands for and think it means “exactly” instead of “Estimated”.

Once it is brought back, I’m sure that they’ll let us know or it will be in the patch notes.

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Um, the CS forums are supported by the players, and most of the times, are correct before a Blue chimes in. In this case, the players are right.

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we havent received an estimate, so theres no expectation to hold them to this “exactly”.

the only expectation was the feature never go away in the first place and to release the expansion without needing to remove features.

i was told on a ticket they do not know when it was going to be implemented again but expect it to be available “very soon”. if they dont know, how can they say very soon? if its very soon, what is their estimate? i dont really care if the blues “dont know”. they work for blizzard, they need to do their job and get an answer. and theres no defending it, work within your company to get an answer out to your PAYING customers.

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Digging or not, the developers may refuse to give the information to CS. Or, if the developers do give it, they may not allow it to be made public. There’s all sorts possible reasons why CS can’t/won’t disclose the information you want.

There’s been several here since the problem started.

A paying customer doesn’t mean they have rights or privileges to any internal information they want.

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Well, seeing as the undelete feature is a perk, not something you pay for, it isn’t something they’re required to do. More to the point, the devs are under no obligation to reply back to the CS team if they don’t want to or have anything to report.

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Correct. And we’re not going to despite you wanting one.

They gave an answer. There’s no ETA. That’s the answer :wink:

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Funny how giving you correct information is of no value. You’re literally asking for something that they can’t give you. Here it is in Blue. That’s your answer until we hear otherwise.

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So all this was after you already were given a blue answer?

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I deleted my post because I realized the link was from a post by the op.

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More of a “Are we there yet?”.

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Blizzard’s Official Definition of Soon

“Information in this press release that involves Blizzard Entertainment’s expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. Blizzard Entertainment generally uses words such as “outlook,” “will,” “could,” “would,” “might,” “remains,” “to be,” “plans,” “believes,” “may,” “expects,” “intends,” “anticipates,” “estimate,” "future,” “plan,” “positioned,” “potential,” “project,” “remain,” “scheduled,” “set to,” “subject to,” “upcoming” and similar expressions to help identify forward-looking statements. Factors that could cause Blizzard Entertainment’s actual future results to differ materially from those expressed in the forward-looking statements set forth in this release include, but are not limited to, sales levels of Blizzard Entertainment’s titles, shifts in consumer spending trends, the impact of the current macroeconomic environment, the seasonal and cyclical nature of the interactive game market, Blizzard Entertainment’s ability to predict consumer preferences among competing hardware platforms (including next-generation hardware), declines in software pricing, product returns and price protection, product delays, retail acceptance of Blizzard Entertainment’s products, adoption rate and availability of new hardware and related software, industry competition, rapid changes in technology and industry standards, protection of proprietary rights, litigation against Blizzard Entertainment, maintenance of relationships with key personnel, customers, vendors and third-party developers, domestic and international economic, financial and political conditions and policies, foreign exchange rates, integration of recent acquisitions and the identification of suitable future acquisition opportunities, Activision Blizzard’s success in integrating the operations of Activision Publishing and Vivendi Games in a timely manner, or at all, and the combined company’s ability to realize the anticipated benefits and synergies of the transaction to the extent, or in the timeframe, anticipated, and the other factors identified in Activision Blizzard’s most recent annual report on Form 10-K and any subsequent quarterly reports on Form 10-Q. The forward-looking statements in this release are based upon information available to Blizzard Entertainment and Activision Blizzard as of the date of this release, and neither Blizzard Entertainment nor Activision Blizzard assumes any obligation to update any such forward-looking statements. Forward-looking statements believed to be true when made may ultimately prove to be incorrect. These statements are not guarantees of the future performance of Blizzard Entertainment or Activision Blizzard and are subject to risks, uncertainties and other factors, some of which are beyond its control and may cause actual results to differ materially from current expectations.“

Very Soon™

Another common term implemented by Blizzard often misleading players into excitement for future content. “Very Soon™” is guaranteed to arrive between now and the end of time with a higher chance of arriving on the “now” half of the time table. Although this means closer to now than “soon” there is no guarantee that you will live long enough to see the content finally release.

Now ←----------- Very Soon™ -------- Soon (Not Soon™) -------- Soon™ -------- Soon-ish™ --------→ End of Time

Source: https://wowwiki-archive.fandom.com/wiki/Soon

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Its not there job to hound the developers they have more important things to do then bother the developers.

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This forum is an Information Desk to help people navigate the Support system, explain policies, explain services, etc. It is largely “staffed” by volunteers who help other players. Blues drop in when they are available to ensure info is correct based on what is currently known.

So you already got a CS reply with the current information that is being publicly released.

Soon means they don’t have it scheduled for years out, but that they don’t have the information to tell you when it will happen.

Your answer has been provided by CS and there is nothing to gain with this post besides baiting arguments it seems.

Their job is to answer with the current information they are given. Their job is NOT to interrogate Devs when you want them to. There is an entire system of communication set up between departments. You will find out when everyone else finds out about the feature status and restoration.

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