All characters missing

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1

So i Have been innactive for a few years, though i began playing NOV04 with this account. I have had many characters on many realms, and they are all seemingly gone. Most of my important characters were on Archimonde, Thrall, and Durotan. I just came back and began playing classic for a bit, then i decided to check on my older toons. When i downloaded and installed reg WOW I was automaticly placed in character creator because it did not recognize any characters. I went back to the realm list finding no characters on any realm. After some research i found https://us.battle.net/support/en/article/34721
which directed me to “refresh character data”. I followed these instructions after creating a character on each of the three mentioned realms, and nothing changed. I am sure i am on the correct account as my old pets, mounts, and achievements do show on the newly created characters. Can anyone please help! I started a ticket in game but it just sat there with no response (saw on forums reply time was between 5-12 days)

2

I’ll start with this part, if you start a new account you will not have shared access to the other toons, who may be on other accounts.

So what it looks like is this:

Account 1
WoW 1 Your toons are here

Account 2
WoW 1 If you had a prior game license, you will not have access to these toons if you added gametime to WoW 2.2 for example.
WoW 2 Your new account, you will not have access to Account 1.

Does this apply to you?

Edit: I was almost right :smiley:

3

First, make sure you are on your older named license - not your WoW 1

Then make sure you are in the right version.

You have War Within characters on Thrall, Archimonde and a few others, but those seem to be the highest level ones.

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4

And how would i change my license? I can change realms and accounts. I am again sure this is the correct account due to pets, mounts, and achievements being present. My characters that i created now were all lvl 1, 3 characters with gibberish names, 1 on each Thrall, Archimonde, Durotan. If your saying the characters you can see are higher than 1 they are whom i seek. Golebez, Cainite, Capnhowdy, Tinylister, Chupakabra, ect. What can i do to acess them?

5

When you are in battlenet, there should be a dropdown above the menu option above the launch button that has the different licenses you have, changing it to another option should change it when you launch.

If you still don’t see the characters in the selection screen, hit back in the bottom left, then log out, and back in. That should open up a menu with your licenses listed to select one.

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6

You may have to create a lvl 1 toon on those realms to repopulate the list.

1 Like
7

Was tried first before deleting cache folder. Kiyoko- Thank you i will try this after work

Update - Thank you Orlyia and Kiyoko this was the way. I sorta feel like an jdiot for missing this but also how the do i remove the other one as it was a free trial created by accident years ago… my main account and ptr should be the only remaining options

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8

Any way you can let me know what Realms I have characters on? I just logged in after not playing for years as well and seem to have nothing. No mounts achievements anything. I do see a couple of low level toons, but none I really remember doing any actual playing with. What I find interesting is the achievement stats page showing that my highest gold amount is still there compared to what any of the characters I see having.

9

Nordrassil and Tichondrius, Shambox - but given the highest level character on this license is 11, I suspect you are looking for another Bnet.

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10

As long as it was never funded, see here:

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