Algari Token of Merit purchases need to be refundable at the vendor Ardgaz. Issue ID: #102123896

Issue ID: #102123896

Quoting the CS rep below and friends in game, I’m aware exceptions CAN in fact be made to refund items mistakenly purchased from Ardgaz to get Algari Token of Merit spent mistakenly back. Why am I being gaslit and lied to by customer service when clearly exceptions can be made? Is this how you wish to lose customers, because you have an unfair system in place that doesn’t allow mistaken purchases to be refunded?

“Going over everything, I can confirm that the previous Game Masters provided the correct information, and this purchase is not eligible for a refund as in-game purchases are normally not refundable by customer service, even if certain cases require exceptions that are sometimes made, we cannot disclose any information about that, and what they are based on, however I can only tell that such an exception is not applicable here.”

If the above quote from CS is incorrect like the rep who most recently responded to my ticket and closed it below, then you need to review and change the way this works to allow all items be refundable within a time period after purchasing.

“Customer Support will not refund any in-game purchases because the WoW team did not intend for us to bypass the in-game systems that they have implemented. If an item can’t be refunded, it wasn’t intended to be and you’ll have to get the desired item some other way if possible.”

Thank you.

You really aren’t. They’re not out to get - you!

Main thing to keep in mind is that, policies change. Exceptions are based on very specific sets of conditions as devised by the developers.

Now, this forum is a player help player forum and isn’t for feedback or suggestions - there are no devs, qa, GM’s or community managers here. If you wish to make the suggestion regarding the item refund timer, use either the in-game feedback tool, or you can post in the general forum (monitored by community managers).

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The official stance is what is listed in the support article that was updated two days ago.

In the rare case of an exception, certain unknown metrics must be met. And GMs cannot just make those exceptions on a whim. Only in cases where the Devs and Powers That Be have dictated down to the GMs can these exceptions be granted, when applicable.

We don’t know what all of those metrics are, but if you purchased something and equipped it or altered it (enchant/gem/etc.)? That is something that they absolutely have no wiggle room.

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It seems I am being lied to though, because I have had friends that mistakenly purchased Fractured Spark of Omens and have had CS refund their tokens. There is no refund timer for Fractured Spark of Omens at all. There should be a timer.

Looking at other posts it appears that blizzard employees do in fact read and respond here.

Read post above regarding your first paragraph.

I don’t care about the metrics required. There was no altering or using the item, it literally cannot be used in the half that it is since it is a Fractured Spark of Omens, not a whole. It has no refund timer, it is simply an item that was purchased by mistake from a vendor without the ability to refund from the vendor (that which should be changed).

Yes, but they’re not community managers - they’re Support Forum Agents (moderators). They’re not liaison with the dev/qa team like Community Managers.

You aren’t being lied to though, again - the exceptions are extremely tight and governed by the policy makers (the developers).

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You’re not. They explicitly said:

They acknowledged that exceptions can be made, but your issue does not qualify for an exception.

That’s something you would need to suggest in one of the discussion forums. General would probably be the best location. Or you can use the in-game Suggestion feature.

Yes, but the employees who post here do not make decisions regarding what GM’s are or aren’t allowed to do, nor do they liaise with the people who do.

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To add on to this:

Blizzard does not grant an exception for “I wasn’t paying attention and bought the wrong thing”.

You are expected to be paying attention when you make gearing/purchasing decisions. If you feel that this expectation is unreasonably high, you’ll want to use the in-game feedback tool.

For the exception to be made, they would have to have evidence internally that a bug occurred, and resulted in you getting a different item than expected (or something similar). UI addon bugs would likely not qualify.

Unfortunatly for OP, this is not the place to make a suggestion and have it heard.

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I would guess the one time they would is if it happened when an account was hacked

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I remember when you could only get a item refund with a gm. At that point ticket times ran 8 to 10 days, yes days. As soon as they did the automated system that went to under 24 hours.

This is why very few exceptions

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People gave you information! Afraid there is no help! You made a mistake and they will not hold your hand and fix every mistake you make.

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Take the high road, and ignore/block the posts of this person.

Yeah… I’m not asking for that. I’m asking CS/developers review their policy. Review the ability to refund these purchases like 90% of every meaningful purchase made in this game. It’s neither fair or intuitive that some purchases are refundable and some are not. There is no logical reasoning behind why some items are refundable and others aren’t.

We didn’t though. We provided you information. You then went off at Capslock and turned on the inflammatory comment - nobody else did. You did.

I know it - been posting here for a long time.

I provided you info on how to get your suggestion heard, and others confirmed that by posting the same info too.

You really need to chill out and realise you are causing the issues here, not us.

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That wont happen from posting here. Try general and i doubt they would since a change would up ticket times

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Does matter what I agree with - I just wanted to provide you info on how to make the suggestion for change to those responsible for developing the game.

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No. I disagree. Systems in game should be uniform. Either allow refunds on a player level for all, or none.

Seems the devs do not agree with you

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I can confirm Caps here is a regular on these here forums. They’ve been posting here well before you made your thread.

No one is out to get you. Not Blizzard staff, not other players. You need to calm down and focus on the task at hand: This is one of, if not the, most moderated forum out of the bunch, after all.

It is: 99.9% of in game purchases are out of the scope of GMs. The exceptions in the ticket mentioned that you seem hanged up on are game breaking glitches, bugs, or otherwise things that are breaking the game at it’s core.

You made a mistake, and trust me, making mistakes isn’t great: I burned 550 Conquest after losing 10 random BGs in a row on an item I already owned because I wasn’t paying attention. You shrug it off and keep going: It may set you back a week or two but your entire account isn’t ruined because of a mistake.

This isn’t something a GM can help with.

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If you want to debate it - take it to general forum. The purpose of this forum is to provide info to posters and point them in the right direction, which we have.

I personally would rather not have a refund window at all on anything, to help make players more accountable for mistakes and taking a bit of time to double check things.

The way some players get so click-happy when they know there is a safety net, but they’re not learning to just take a moment to double check, triple check if needed.

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Then post your suggestion in a place where it will be seen by the development team. This forum is not that place nor is it visited by the developers looking for feedback on how their in-game systems work.

You want the General Discussion forums, unless you’re just looking for people to agree with you no matter what. In that case, submit your suggestion using the in-game suggestion feature.

That way, nobody can make comments you disagree with on it.

All of that said, we as players need to take responsibility for our own choices, mouse clicks, actions etc. You made a choice. You used your own computer to make a purchase that you’re now not happy about. I get it. We make mistakes. That’s not really the sole purpose of the GM team though, to fix our mistakes. Sometimes they can, and sometimes they can not.

Thankfully, it’s a video game. We live and we learn.

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