Is there a way to get through the AI garbage responses from account appeals? Literally won’t even tell me what my account was suspended for. Doesn’t include any information at all, and I just get some garbage AI response on appeals.
I mind my own business and play by the rules, I only suspect this was a mass report from a group of people who dislike me because I don’t let them PVP-grief parts of my city.
Blizz needs to get rid of this garbage AI response system and put humans back into support.
Good news. There is no AI, so your wish is already fulfilled!
But the very human GMs who have been processed your appeals will continue to use form letters (“templates”) to communicate with you.
Link the post. You can use the ` key on either side of the link to post it.
Show us where they admitted that? We all know it is not true! They use template replies not AI
Huh, sounds like company policy.
So you merely “suspect” and have no proof of that a "group of players’ may have “mass reported you” for “disliking” that you’re “preventing them PVP-griefing”? That’s a lot of suspicions with nothing to back it up.
So what’s the difference between:
Template:
“You’ve been banned for X reason, you may appeal here.”
And
Human written answer:
“You’ve been banned for X reason, you may appeal here.”
?
The answer is there’s no difference to you, except that for the CS teams one takes time to write out while doing the same thing and after you there’s exactly another guy who does the same thing so ergo… Templates! This is also used corporate wide e.g. pre-filled addresses, greetings, endings, body reminders on what you should fill in and so on and so on.
Nothing of that is AI - it was already made looooooong before it.
Like let’s go one step further: even if so called “humanified responses” were put into their replies… They wouldn’t still give you any information you’d seek because they’d be trained not to do so. Effectively, nothing will change.
Most of the times when a so called “human” response is given, the player will try to armchair argue their way around anything the “human” GM may have said resulting in a discussion.
Nowadays, they don’t even take into account what players may say in the appeal tickets because they rely on their logs or otherwise they may have to include a 15 paragraph sob story how the ban affects them, how they’re not responsible but the other totally deserved being abused, some half assed edited screenshots, or link a couple videos of controversial streamers saying they’re innocent because Support uses AI to ban.
We don’t use AI, you are receiving template responses which all of our staff uses to keep messaging concise and consistent.
No, unfortunately, they are generally unable to provide a details on why an account was suspended, but they do usually list a category. In this case it should have said something like social / chat violations.
That is rarely a thing. Yes, you might be “mass reported”, but in most of the cases no action is actually taken until/unless the chat that is reported is verified to have violated our Code of Conduct. In some cases a large number of reports may temporarily squelch and/or suspend a person as a safeguard against potential spam, but again, those aren’t nearly as common as people seem to spread around the internet.
That isn’t really accurate. I have a little more leeway sometimes so let me try to clear up this action.
Looking into the chat that has been reported over that last month I can see that you were discussing sex in Trade chat. That was towards the beginning of the month and really not an appropriate place for having discussions about who you may fancy, especially given the vernacular being used in describing the act.
Mid-month it looks like you were discussing another game and your views on the type of people who might play that game’s particular race choices. Again, really not an appropriate subject for Trade chat or any public channel, nor is using profanity.
The most recent today, which seems to be what pushed it over the edge into applying a penalty would again be by having a discussion in Trade chat about, I believe you mentioned your wife, and threats against you and how she might punch you… again using inappropriate language, subject matter and really, off color comments that have no place in public chat.
You are welcome to appeal the decision but this looks pretty clear cut to me and it is extremely unlikely this would be overturned.
No, they haven’t done anything of the kind. During periods of high contact volume we do have some categories that will receive automatic replies the first time, which are designed to provide information on self-help options and resources, as a lot of contacts we receive don’t actually need a Game Master, just direction. Our staff almost always use template responses, but do adjust or add to them when the need arises. We have systems that use machine learning and other systems that aid in a lot of things that make our jobs a bit easier, but AI is not that.
I don’t believe there is anything to gain by reopening this topic so I’m going to keep it closed. Thanks, all.