Where’s the knee jerk reaction? Explain.
What is your solution? Since you’re so knowledgeable.
Have you seen the backlash on making GDKP against ToS? Now imagine them enforcing more ToS for other things players do (again, a lot legitimately)?
Why is it so much to ask for players to police themselves? Why does Blizzard have to hold everyone’s hand and explain why taking candy from strangers is bad or how scamming works?
Instead of blaming Blizzard for letting people take their own risks and choices, try educating players or spreading those messages of keeping yourself from scams and such.
Otherwise, are you interested in found only being universal across all games/servers as that’s the only true way to stomp out 99% of scamming/botting/gold buying/selling. Any system that allows players to trade or barter is going to come with risks and there’s simply too many to police effectively. That is a player problem, not Blizzard.
But this is a thing with every customer service and every other company kept it going. There will always be humans who are not able to plug their devices in before using them, that’s not an argument for removing customer service. Because the dumb people will still continue to ask unrelated or idiotic questions, there are just less employees who can take care of them.
Ah ok – Thanks for the update. I feel like I should have known that but to be honest, I don’t pay much attention to names or what people do. It just one of those things in life I’ve never done (unless I am involved directly - ie: boss, employee, co-worker, customer, neighbor, etc)
I remember calling and talking to Blizzard about something (I can’t remember what) but they were so super nice and helpful on the phone I was blown away. I really hate they stopped that, but I also understand too.
I could not imagine for the life of me having to try to be civil or even happy at my job when I’m answering the phone and some dude is yelling at me that hunters got nerf’d, or they got voted out of a dungeon group, or their loot was ninja’d all the while my company I work for and myself are complete buffoons and garbage, etc (according to them).
You see all of the toxic spew on these forums – can you imagine what that’d be like in a chat or a phone call?
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As I said - that’s part of every job related to customer service. People contact them when they’ve got a problem and therefore they aren’t very nice sometimes. Or very incompetent in the first place. That’s just not a very good argument. With arguments like these in mind they could also remove the whole customer service, because it’s not a very pleasant job to do.
And Blizzard didn’t remove the hotline and live chat because they were worried about the mental health of their staff, let’s be real. They removed it to save money and fire more people.
Given how toxic the forums are, I’d say the chance are higher that callers into a wow phone line/chat would be much more toxic than say LG for a fridge issue.
I never stated anywhere or at any time they removed them for the mental health of their employees. You are connecting dots that don’t exist. I stated I could only imagine what it would be like now with the toxic environment of wow.
Of course they removed it to save money. I doubt very much someone woke up one morning and thought to themselves Hey, I know how to save money and fire a bunch of people, let’s be real shall we.
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The forums are used by an extremely tiny minority of the playerbase. And even in this minority that is posting here most people are able to keep it civil. I don’t see the point, sorry. Humans are humans and you’ll find toxic scumbags everywhere.
I can see you don’t see the point.
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“Is it possible to catch an incorrect ban? Maybe.” Just admit it lol
“Bangdkps” I can tell you’re really rational and impartial in this discussion.
I see your point, I just disagree. That’s something completely different.
Agreed, so not sure why you stated you didn’t see the point when actually you did see the point but disagreed. This is why people on the forums are confused 1/2 the time. Clear and concise is the key understanding a viewpoint.
We’ll have to agree to disagree at this point.
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This is a big lie and part of the misinformation aggrend is talking about. Read almost any thread in customer service. There are no automated bans or automated responses. Real people investigate and reply to suspended users with template letters. That’s why they look the same.
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that’s not people’s actual experience though… innocent people cannot find anyone to plead their case to 
apparently one woman had to go to linkedin to get her sons’ wrongful bans overturned, lol.
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Are they really going to be honest with us though? They can say anything they want. They don’t have to nor would tell us exactly what their process is. And if some of it is automated they wouldn’t come out and say it. Company policy probably prevents them from saying certain things. A company of that size and with that large a customer base has to have some automated systems in place. Especially with their recent layoffs.
But also, if they are all live people and working off of templates then why do the templates people are receiving not line up to the ticket they have placed in some cases? Why would they not have templates for several different scenarios that a live person can and would be able to discern and choose accordingly to be an appropriate reply to the situation? That would provide better CS and make players probably less likely to think it is bots running the first few appeals.
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