I believe development is working on a plan to keep server population, and making plans for the future, they did just open a new fresh start server though.
As far as this being a support issue, yes it is, but the feedback would be ideal in the classic forum, as development has to make the plan.
The subscription doesn’t unfortunately guarantee access to a single server, and the queues help keep the servers stable.
I simply can only recommend patience while development works out a plan.