I have a lot of AH listings and when I logged in yesterday and relisted I received a lot of money for sold items and I thought that because of the changes ppl were buying the items…I realize now that the whole AH was apparently bugged and listed items were being returned as sold when it is possible they were not
24 hours since my ticket and nothing…
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same… mines sitting at 23 hours, this is beyond frustrating
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the only thing left for us is to wait. if they don’t do it before tuesday, then that’s where we should be concerned.
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I really don’t see how you can say someone was intentionally abusing this when you design the entire AH around endlessly canceling and reposting. Just zap the gold out of the game and move along.
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Hmm… did someone get caught exploiting a bug? 
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Still locked…
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Same here, no reply to ticket, no email. Whole day and nothing from blizzard is pretty ridiculous.
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Well this explains a lot. I’m in the same boat, my account was locked (mid raid…) with no explanation.
Luckily I knew someone who was suspended before and could confirm that my text “account locked” was different than what they saw. But it’s pretty scary that the help links for “learn about locks” on the blizzard account page leads to the bans and suspensions help article when this isn’t a ban or suspension but rather a lock in an attempt to fix the aftermath of their AH bug. There was no banner and no pinned post about this issue so I had no idea WHY my account was locked until a guildie told me many hours later about this.
I put a support ticket in asking for the reason, and I have not yet received a response (This makes sense as it’s only been 12 hours, and I know they are busy). I also understand that the AH is new and there will be bugs, that’s frustrating but acceptable.
It is frustrating too that I can’t access my account, I can also understand that this is needed to investigate and revert extra gold sent out due to the AH bug (In fact, I feel bad for whoever got stuck with my account because I’m a goblin and I posted a TON of stuff, mostly non-consumables but a fair number of consumables as well. And I cancelled to repost some at a better price and some were let to expire - which apparently also triggers the bug)
What I find rather unbelievable and unacceptable is the lack of communication. I received no email informing me WHY my account was locked. There’s also no banner or pinned post about this issue either!
As frustrating as being locked out is, I understand that it’s necessary in this case. But why oh why blizzard did you not just send out a quick email to those affected so that they don’t freak out and don’t clog up the support ticket system?
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I agree with this so much. We as people who most us have been loyal customers for many many years, myself since 2006 deserve at least an email or a banner to reassure us. I take pride in my integrity as a player and want new positive changes in the game with new ideas and systems. Sometimes there is things that happen when they put out new changes and they normally have let the public know about the issues better.
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No response. Last “Update”: 2 days ago…
still locked as well 
I tweeted BlizzardCS last night and they said “I can’t give you an ETA - but these are being reviewed as a high priority, Davytuir ^PJ
A bit of background on the CS Twitter. It is answered by the Forum Support Agents who post on our CS forum, not the folks who are GMs/Billing who take tickets.
The investigation is likely being done by the specialists and Dev team level individuals. Hacks too. The Forum Support Agents are not going to have any info until it gets passed on to them. The same with the GMs who take tickets.
This is all a bit unprecedented.
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The problem is it may not be limited to that one player. For example what if they used that money to buy something from someone else and they no longer have it to “zap”. While bugs like this shouldn’t be on the live server, it is an issue that will likely require being fixed by hand or a very carefully written db script to fix and not break something else.
Plus they do need to look into people who may have figured out what was going on and abused the bug to gain massive amounts of gold.
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still locked. i will be reporting.
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just seen a blue post that said they will address tickets after reviewing accounts
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Hopefully they will refund you your game time for the locked days as well. I know it might be like a dollar for 2 days but that’s a dollar that shouldn’t be going to Blizzard for them making a mistake and punishing you for it.
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Partial refunds are not something the Billing system can do. It also does not take split partial payments.
What Blizzard usually does in these cases is grant the account X days of game time as a credit. They are like mini game time cards that Blizz adds for the person to compensate for the lost days.
We used to get those days when the game was down for full days in a row for patch or tech issues. (solid 24+ hours type of things, not a day of Maint).
Credits like that are issued when the problem has been resolved and they know how many days to grant the account/s.
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Well at least they responded. I remember when you could pick up a thing they called a telephone that was in our houses and could call a toll free number and get to talk to a real person within minutes and talk about the game and have a good conversation while getting issues resolved. I’ve literally played this game for that long. I’m sure some of you also remember those days. Now we get no response or a email. I’m just a bit disappointed in how this is being handled. I literally posted what I normally post, went to bed and awoke to abnormal amounts of gold in my mailbox. I left it all in there knowing that it would be most likely resolved in a matter of time and removed. I didn’t take advantage of it or move anything to give myself an advantage. If they want they can hire me and I’ll answer the phones and help people. Every company should have the heart to have conversations with there customers over the phone it makes a huge difference in how people feel.
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