The e-mails are supposed to provide a snippet of the conversation, or one of them at least to provide a point of reference. Sometimes it works, other times it doesn’t. There isn’t rhyme or reason to why some peoples’ emails have it and others don’t.
I want a dollar deposited every time this claim comes up and it’s proven so very wrong, because these “OMG MASS REPORTED!!!1” posts are getting ridiculous. I’ve yet to see a valid case of mass reporting come through here, as proven by our SFAs.
It takes a single report to bring you under review by a GM. If you’re silenced and not suspended, then it would be on par for an initial sanction. Some people have been outright suspended for a week for their first.
Without the email providing some basis, it could have been for spamming. It could have been for chattering on in LFG rather than using it to form groups like it’s supposed to be. It could have been for how you spoke to someone or something you said in general. Just note that sometimes investigations take time and it could have been from a week ago or longer.
I really appreciate you wanting to help out, but so many times you’re unknowingly causing more harm than good in how you phrase and word things. They are in Customer Support. They need Customer Service, through the tickets. Adding to the headache that perpetuates that streamers get better service, they don’t, so please don’t repeat that nonsense.
You’ve been told how your expectations for this forum are misguided. I will warn you with one extra caveat - most people want a Blue response. Then one of our SFAs chime in and then feelings are hurt when the claims of not doing anything wrong or being mass reported are eviscerated.
I would absolutely leave your ticket open though. Even if it’s answered after the silence is up, if it’s overturned? It will clear the black mark off your account. If you don’t at least try to appeal, that black mark can come back to haunt you at a later time if you’re found to be running afoul of the rules in the future.