Thanks for keeping it on track. Can you poke V~ when able he started to assist yesterday but hasnt gotten back in 24 hours.
Please dont troll this is the wrong forum to troll.
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A russian GM responded to the ticket after Vannthur had earlier said hed be able to help after changing the email to a secure one saying simply âUnfortunately, we couldnât verify account ownership and your request denied.â but they never asked for additional information? I have several purchase records related to the account and the ID with my original information. I have reopened a new ticket US97211315 with even more information. I do not know why he didnt talk to me or request further info when another GM said he was going to help.
In extreme cases where both parties are fighting for access to the account and both are providing proof (possibly the same proof) that theyâre the rightful owner, there are times where Blizz will has little choice but to close the account so neither party can access it.
Itâs rare, but it happens. I wonder if thatâs what is happening in your case. The only thing you can do is re-open your ticket and see what additional information they would like you to provide.
My bet though is that someone else still has either access to your e-mail, account or even your computer. I sincerely hope that youâve done everything you can to first secure your computer.
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Well the ticket is via a different account with a different email from a different device. It has an authenticator and the email its on is not used for anything else. I am more upset that they didnt ask for any other clarification and they are a European GM who overrode the first GM.
They may have, but it may have been to the other âpersonâ trying to get control of the account. The one that has enough information that matches yours, that they were able to get an authenticator removed in the first place.
This part is inconsequential. GMs from the NA region also step in to answer tickets for the EU realm.
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Hrm maybe but they didnt ask for proof of purchases, pictures of physical game codes I have linked or anything. Just meh closed
Again, youâre likely only seeing half of the picture. Someone else is ALSO trying to prove itâs their account and have that same info. Which one of you is telling the truth and which is lying?
Unfortunately, Blizzard can only entertain the notion for so long before choosing to close the account due to compromise.
Not saying thatâs what theyâve done here, only that weâve seen it happen. But there are still no GMs here on the forums, so your only recourse is to continue working with them via tickets.
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Possibly, just wish someone would talk to me on my half instead of the silence I get.
There is very little they can discuss openly on the forums due to the fact this is not a private means of communication.
If you are using a clean device, a new email, secondary auth on all of it, then you are doing what you can right now. There is no other way besides tickets.
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Oh I mean in the ticket not here sorry for confusion. I know they cant do anything on the public forums.
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Good news is it is done and recovered! Bad news the jerk completely wiped my bnet friends list many of whom I cannot recover as I do not have their info and they dont play anymore just use it for chatting. Thanks all for the help and advice in getting this solved.
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That is great news, Aylencia. Iâm glad you were able to recover the account. Sorry to hear about the friendâs list. 
Hopefully folks you were friends with can get in touch to link up again. Good luck!
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Good news, at least in part.
I hope you take securing your setup very carefully. It sounds like it might have been personal for whoever took over your account, judging from how they knew you well enough to do the takeover, and the very personal attack of erasing friends lists.
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Make sure you have setup a new and diffrent email and a new password. Gmail is nice since you can have that tied to the google app on your phone. Extra layer of security!
Also make sure your computer is scanned for virus and the like. Since to remove a authenticator they needed a lot of info and not too many ways they can get that.
Would also look up and learn about how people use social engineering to hack peoples accounts. The more you know the better protected you are.
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Thanks unfortunately a couple of those removed were friends who have passed away that I kept their btags for sentimental reasons so there is no one to readd them.
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