Welcome to Customer Support, not Customer Service. This forum is not meant to bypass the ticketing system.
That said, as has already been explained, with Classic especially they are very much hands off when these sorts of things happen. There were very few of the safety nets we may have with retail, and this is one of those such situations. There was recently another player in the same situation in this thread. If you take a moment to look it over, you’ll see the Blue’s response. It’s unfortunate, but that’s the nature of the beast of Classic.
[Edit] I’m a dolt and didn’t see the thread had been linked above already.