Hello, I’m using an Alienware Aurora R16 and I keep getting frequent game crashes. One of two fatal error codes. Either “INT_DIVIDE_BY_ZERO” or “ACCESS_VIOLOATION”.
I’ve tried some extensive troubleshooting on my own, like re-installing the game, disabling addons, running in administer. Changing DirectX12 to DirectX11, making sure drivers, BIOS and Windows is up to date, running system diagnostics on CPU, GPU and RAM, monitoring CPU temperatures to ensure no overheating.
And I still get nothing.
Sometimes the game will crash right when I load in. Other times, when I’m not doing much of anything. Seems almost at random.
I’m having the same exact issue. It’s why I came to this thread to check. I disabled speedstep/shift in BIOS, even though I didn’t want to. It’s the only somewhat straight answer I got from all the reddit post/comments.
Besides that, its just a bunch of shoulder-shrugging. It’s only been happening for me since patch. And it is not a hardware issue for me. I can run adobe, ableton, 30+ browser tabs, like 20+ plugins and no issues. It’s literally just World of Warcraft RETAIL client.
Well, good to know that I’m not alone. And same thing here, it isn’t an issue of hardware. This is a beefy, new gaming PC. It can handle Cyperpunk 2077 and Black Ops 6 on max graphics settings. It’s seemingly just WoW. I even tried to run it with the lower tier overclocking configurations, still no dice.
All I’ve found is a video claiming that I need to change my CPU Lite Load to “Intel Default” but that’s not a setting my BIOS has access to.
its just the game, since a couple patches ago the game will random crash, i think it was around the time undermine was released or slated to be released. i have tested it on a completely different system with no addons. the game is just extremely unstable, probably a mix of poor coding practices, missing exception handling, and lack of proper qa processes. even if addons are to be blamed, the game’s API should not allow such erroneous calls in the first place
Well…dang. That is heartbreaking. But I’m glad to have the confirmation so I don’t keep trying to tweak settings on a working computer. Thanks for the input!
Just started getting these two crash errors (“INT_DIVIDE_BY_ZERO” or “ACCESS_VIOLOATION”), with wow only. Saw a few other discussions on this topic on other sites with random hardware recommendations but they don’t appear to resolve these issues.
Update: disclaimer, below appears to have worked for the “INT_DIVIDE_BY_ZERO” or “ACCESS_VIOLOATION” issues that I was experiencing on my fairly new pc.
Did pc scans, check disk, windows file check/repair, uninstall/reinstall of WOW and graphics drivers. None of these appeared to work to resolve the “INT_DIVIDE_BY_ZERO” or “ACCESS_VIOLOATION” issues, was still experiencing them after each. Last, went Into the CPU (Intel) and only adjusted the base speed from 57k to 50k. After adjusting the CPU base speed have been playing WOW for several hours without the “INT_DIVIDE_BY_ZERO” or “ACCESS_VIOLOATION” issues. Still testing, monitoring.
Also having issues with access violation the last 3 weeks’ish. Never used to happen before that. “ACCESS VIOLATION…the memory could not be “read””. Happens usually once every day.
I’m still waiting for a straight answer as to why this happens with wow client. And it’s not hardware. As I mentioned above, I’ve not had any program except the wow client crash since I had this computer (It was built on March 1st). The wow client never crashed for me until 3 weeks ago, ever. Literally first time since I played in TBC that it ever crashed.
Sometimes the client can go for an hour or 2 without, but usually access_violation/divide_by_zero within that time-frame. I’ve tried absolutely everything suggested on reddit and some threads on this forum. The only thing I haven’t tried was deleting every addon and playing the game without them. It just seems highly unlikely that addons are the reason, as the vast majority of the playerbase is using them without issue.
I predict there’s no straight answer, else it would have been mentioned in a blue post already, with this many complaints.
I’ve seen some feedback online that claims the newer gen Intel Processors have issues with certain workloads and I suspiciously have the same processor as you. So it might be those newer CPUs? I don’t know anymore.
I’ve also been encountering this issue, along with my screen completely freezing. All of this never used to occur. And it only occurs with WoW, no other games or software is affected.
I really wish Blizzard would hire a competent QA team again, since they apparently fired the entire old one for some stupid reason. Makes billions of dollars, but can’t handle to pay a couple thousand for a QA workforce. sighs
I keep getting the same errors constantly, I have a i9 Alienware with the top NVidia gaming card… just had this built in December, it has been nothing but a nightmare with WoW being the only game I play…
spent 6 hours for 3 days straight having it troubleshooted by tech support from dell… it is absolutely not an issue with the machine it seems to only be the game, and it sucks big time paying for a game I can’t play…
it happens a lot on log in or trying to switch characters at the most I get about 2 hrs of play until it fatal errors… lame
WoW will absolutely push a CPU to its limit more than other apps and games, and if there is a small bug with the hardware, crashes will start to happen. If you are seeing fatal errors, you should reach out to the manufacturer to RMA your processor.
There’s another thread where someone replaced their i9 3 times and kept having the issue despite never running them on anything other than the correct BIOS. They switched brands and never had another crash. So maybe we’re still seeing some CPU issues.
The intel crash is only specific to 13/14 gen not updated for vm shift. AMD is different, could be overclock/overvolt cpu/memory, nvidia drivers, window update affected some, or an overlay like discord.
Have the same issues. I’ve tried the full reinstall, deleted all addons, etc. but crashing still with this error. It’s nice to not be alone but Blizzard needs to fix their code. Twenty years of playing and I expect more from the developers.
This might require you to delve into the BIOS. If you are using an Intel processor, namely a 13th/14th/15th gen processor, you will want to go into the BIOS and find P-Core Ratio. By default, it’s usually set to auto/default, which is 57 (5.7GHz). What you want to do is set it to 53 (5.3GHz).
You get far more stability, some cooler temps, and less issues with certain older games, all for a mere 1-3% FPS loss. It stopped crashes in WoW, ESO, and other older games for me. Turns out older games really just don’t like when your modern Intel CPU can suddenly spike to 5.7 GHz to 6.2 GHz for whatever reason.
It’s probably worth commenting on that if your P-Core Ratio is, by default, is lower than 53 (5.3 GHz), then the issue is not your BIOS settings, but something else.
Running an Alienware Aurora R16 with Intel i9-14900KF and NVidia Geoforce RTX 4090. Started experiencing these crashes several months ago and managed them through Alienware Command Center. They are now occurring daily (sometimes hourly) and nothing seems to work. Any suggestions would be appreciated.