Thank you for the update Drakuloth. I'll stop with my regular request for an update etc.
I think for many, but maybe not all, its encouraging to know you have identifed the suspected issue and the developers are working towards a resolution. Anyone technically minded understands that fixing an issues with something like server sharding is not easy and you need to make sure the fix you make doesn't have unexpected issues with another sharding component.
All any one us wanted was to know you had found the suspected cause of the issue and the devs are working on a fix, even if you can't say anymore than that.
09/27/2018 08:08 PMPosted by DrakulothHey again everybody,
The lack of an ETA is nothing more than us not having an ETA for a fix. We're pretty sure we know the cause of the issue, but it's not something a quick couple lines of code in a hotfix is going to resolve or that would already have been done. I don't have the full details of the issue and can only share so much, but it has to do with the way sharding/instancing is happening on your realms currently. This is why it's only affecting some players some times on certain shards. Sharding is an intricate system. It's a big bear you do not poke lightly.
There are a few different server stability problems we're working on at the moment, and it's quite likely that the fixes for each are at least partially related. This one is included in that number.
I 100% understand that you want this fixed sooner, and can empathize with the fact that this is degrading your ability to go out and enjoy open world content. In general I tend to only post updates on a thread like this when I have actual meaningful information to share. Just because I'm not replying to you doesn't mean we're trying to blow you off.
We know this is a problem. We're using our internal channels to keep the developers mindful of the scope of the impact of this issue. They're on the case.
Many of you in this thread are upset, or angry, and I absolutely understand that. As long as you're keeping it constructive and keeping us in the loop, and as long as you're not violating the forum ToU, I do not mind that you're choosing to express that emotion here. Keep in mind that comments like "Daily request for an ETA" though snarky are something we're keeping tabs on. I will say - it can't magically cause me to have an ETA to share if we don't have one, but it delivers the sentiment. As a fellow player, I intimately understand the frustration. As support we're doing everything we can here, and as players you've done everything you can for the time being. Our devs, too, are actively looking into the issue for a resolution.
So, as long as you folks aren't fighting eachother, and as long as you're providing feedback in the spirit of improving the game world, keep letting us know that it is happening periodically just so we know it hasn't been resolved with a patch unexpectedtly. We already have all the reports we need for this issue, as we're pretty confident that we diagnosed the problem. All there is now is to design a fix, code it, and push it ASAP.
If you wish to keep us informed of the scope of the issue, you can continue to let us know when and on what server it's happening. You are not by any means obligated to do this, but this is currently one of the most constructive things you can do in our eyes.
TL;DR Y'all be good to eachother. We're keeping an eye on it. We're working on it. Thank you for your immense patience so far.
Thanks for the update Drakuloth - good to hear it's being looked into.
Oh look more Sharding / CRZ issues, this is one crap feature that needs to piss off. So sick of it, so sick of Blizzard cutting corners and lying. What happened to connecting more realms together? Instead we get more bandaid fixes that cause more issues than anything else. You're a joke Blizzard, and a very bad one at that.
It's all about the cost cutting and screw player enjoying, the very players who supported Blizzard over the years. It's all about MAUs and cutting server costs these days.
Signed one fed up and use to be loyal customer.
It's all about the cost cutting and screw player enjoying, the very players who supported Blizzard over the years. It's all about MAUs and cutting server costs these days.
Signed one fed up and use to be loyal customer.
You know what really frustrates me , I stated this exact thing over 5 weeks ago , When this started happening really badly the first thing I suggested was that it was a sharding issue and was told "nope sorry Teylari, but your wrong, we've already checked that " Feels good to be vindicated , and I'm not a techy person.
AS for the rest of your post it is truly appreciated especially that fact you go into more detail than just a few words. I do however think that your only seeing the tip of the ice berg and that a lot of people simply do not post in forums because they just feel that forums is a poor manner of communication and only leads to anger and loud mouth posts, as we have clearly seen in the last 4-5 weeks.
Im sure there have been tickets put in , I know ive put in 2 at least myself so i feel forums is a bad barometer of the general feeling of annoyance that we are feeling downunder.
also this post below
AS for the rest of your post it is truly appreciated especially that fact you go into more detail than just a few words. I do however think that your only seeing the tip of the ice berg and that a lot of people simply do not post in forums because they just feel that forums is a poor manner of communication and only leads to anger and loud mouth posts, as we have clearly seen in the last 4-5 weeks.
Im sure there have been tickets put in , I know ive put in 2 at least myself so i feel forums is a bad barometer of the general feeling of annoyance that we are feeling downunder.
also this post below
09/27/2018 09:42 PMPosted by Incaely09/27/2018 09:11 PMPosted by Drakuloth...
Llammy,
To clarify, I don't mean it's not happening to a large number of players and I'm not trying to downplay the impact. I just mean that at any given time, it'll only affect a couple shards at once while others work all right. It may seem like it's "Affecting everybody" when it's happening, but this is a result of it being pretty rare for people to report when things are going well. (Also, a shard can have hundreds of players on it at any given time, so it does affect a fair number of players when it happens.) If someone asks "Hey is anybody else lagging right now" you're going to get the people who are having problems saying yes more often than the people who are over on the shard functioning fine fishing or whatever saying "nah I'm good."
Over an extended period of time, those players who are good at one time may transfer onto a shard with an issue so more people will end up having problems, while others phase onto a different one which is not having problems. That's what leads us to believe we're looking at instancing/sharding. Hope that clears things up.
While I totally agree with the notion that people will be more vocal about something which negatively effects them verses something neutral (in some cases), I can only recall my own experience on the matter in questioning how reliable it may be in this situation; with said lag issues severely degrading my play experience each evening, I simply chose not to play in these periods rather than spamming the forums or moaning to my guild (Hi Llammy!).
Combined with - for example - the unschedule maintenance, hitting us right in our peak (raiding) time, I honestly feel like the severity his issue has been exasperated by such poor communication, and that has ultimately led to the feeling that Oceanic players don't matter.
I think everyone (out side of trolling) truly does understand that it takes time to solve stuff like this, and the majority of us who aren't tech boffins are always happy to defer to those who seem to be in the know, however when something as simple as a "Hey, so sorry, we're still investigating the underlying issue here" seems few and far between, can you really blame us for feeling this way?
09/27/2018 08:08 PMPosted by DrakulothHey again everybody,
The lack of an ETA is nothing more than us not having an ETA for a fix. We're pretty sure we know the cause of the issue, but it's not something a quick couple lines of code in a hotfix is going to resolve or that would already have been done. I don't have the full details of the issue and can only share so much, but it has to do with the way sharding/instancing is happening on your realms currently. This is why it's only affecting some players some times on certain shards. Sharding is an intricate system. It's a big bear you do not poke lightly.
There are a few different server stability problems we're working on at the moment, and it's quite likely that the fixes for each are at least partially related. This one is included in that number.
I 100% understand that you want this fixed sooner, and can empathize with the fact that this is degrading your ability to go out and enjoy open world content. In general I tend to only post updates on a thread like this when I have actual meaningful information to share. Just because I'm not replying to you doesn't mean we're trying to blow you off.
We know this is a problem. We're using our internal channels to keep the developers mindful of the scope of the impact of this issue. They're on the case.
Many of you in this thread are upset, or angry, and I absolutely understand that. As long as you're keeping it constructive and keeping us in the loop, and as long as you're not violating the forum ToU, I do not mind that you're choosing to express that emotion here. Keep in mind that comments like "Daily request for an ETA" though snarky are something we're keeping tabs on. I will say - it can't magically cause me to have an ETA to share if we don't have one, but it delivers the sentiment. As a fellow player, I intimately understand the frustration. As support we're doing everything we can here, and as players you've done everything you can for the time being. Our devs, too, are actively looking into the issue for a resolution.
So, as long as you folks aren't fighting eachother, and as long as you're providing feedback in the spirit of improving the game world, keep letting us know that it is happening periodically just so we know it hasn't been resolved with a patch unexpectedtly. We already have all the reports we need for this issue, as we're pretty confident that we diagnosed the problem. All there is now is to design a fix, code it, and push it ASAP.
If you wish to keep us informed of the scope of the issue, you can continue to let us know when and on what server it's happening. You are not by any means obligated to do this, but this is currently one of the most constructive things you can do in our eyes.
TL;DR Y'all be good to eachother. We're keeping an eye on it. We're working on it. Thank you for your immense patience so far.
Thanks for the update, appreciate it.
How about a weekly update at the least to keep the crazies (me included) at bay.
Long periods of silence are frustrating and will only have us getting riled up again and again.
On a side note, I wonder how many subs have been lost to this issue. Unfortunate for sure.
Keep in mind that comments like "Daily request for an ETA" though snarky are something we're keeping tabs on.
For the majority of us posting the 'Daily request for an ETA', it's not snark. It's just our way of keeping the thread active and moving so it stays a priority. Continuing to complain and gripe about the lag isn't constructive at all, so we do this to make sure it's known that this is still an issue we're experiencing.
Thank you though, for posting an update, even if it wasn't the news we were hoping for. The lack of communication has been one of the frustrating issues for a lot of people.
09/28/2018 02:34 AMPosted by Thugge09/27/2018 08:08 PMPosted by DrakulothHey again everybody,
The lack of an ETA is nothing more than us not having an ETA for a fix. We're pretty sure we know the cause of the issue, but it's not something a quick couple lines of code in a hotfix is going to resolve or that would already have been done. I don't have the full details of the issue and can only share so much, but it has to do with the way sharding/instancing is happening on your realms currently. This is why it's only affecting some players some times on certain shards. Sharding is an intricate system. It's a big bear you do not poke lightly.
There are a few different server stability problems we're working on at the moment, and it's quite likely that the fixes for each are at least partially related. This one is included in that number.
I 100% understand that you want this fixed sooner, and can empathize with the fact that this is degrading your ability to go out and enjoy open world content. In general I tend to only post updates on a thread like this when I have actual meaningful information to share. Just because I'm not replying to you doesn't mean we're trying to blow you off.
We know this is a problem. We're using our internal channels to keep the developers mindful of the scope of the impact of this issue. They're on the case.
Many of you in this thread are upset, or angry, and I absolutely understand that. As long as you're keeping it constructive and keeping us in the loop, and as long as you're not violating the forum ToU, I do not mind that you're choosing to express that emotion here. Keep in mind that comments like "Daily request for an ETA" though snarky are something we're keeping tabs on. I will say - it can't magically cause me to have an ETA to share if we don't have one, but it delivers the sentiment. As a fellow player, I intimately understand the frustration. As support we're doing everything we can here, and as players you've done everything you can for the time being. Our devs, too, are actively looking into the issue for a resolution.
So, as long as you folks aren't fighting eachother, and as long as you're providing feedback in the spirit of improving the game world, keep letting us know that it is happening periodically just so we know it hasn't been resolved with a patch unexpectedtly. We already have all the reports we need for this issue, as we're pretty confident that we diagnosed the problem. All there is now is to design a fix, code it, and push it ASAP.
If you wish to keep us informed of the scope of the issue, you can continue to let us know when and on what server it's happening. You are not by any means obligated to do this, but this is currently one of the most constructive things you can do in our eyes.
TL;DR Y'all be good to eachother. We're keeping an eye on it. We're working on it. Thank you for your immense patience so far.
Thanks for the update Drakuloth - good to hear it's being looked into.
Legit, i understand not posting every day when there's no news at all.. but you NEED to post something in here. You have NO IDEA how much posting in threads like this, with THOUSANDS of us being affected by this issue, means. It at least makes us feel like the problem is being acknowledged. We went weeks between each notification, and while every other region in the world seems to have had and continue to have an almost perfect new expansion launch, we have been left entirely in the dust.
I know for me personally i haven't even bothered to do all the world quests for rep or AP because i can't !@#$ing stand the lag most of the time. It has put those who are like me WELL behind everyone else.
Keep posting Drakuloth. We're not stupid, we know that it can't be fixed immediately, but giving off the perception that we are being IGNORED for weeks on end is why this thread started to get snarky and full of bad comments.
Finally, something constructive from Blizz!
As others have posted, the deafening silence has in some ways been more frustrating than the lag. Really need to keep us in the loop, even if its just "yep, still a known issue... working on it, no ETA for hotfix/patch". For now, that is good enough. So long as it IS actually worked on and doesn't become another "soon" style meme.
As others have posted, the deafening silence has in some ways been more frustrating than the lag. Really need to keep us in the loop, even if its just "yep, still a known issue... working on it, no ETA for hotfix/patch". For now, that is good enough. So long as it IS actually worked on and doesn't become another "soon" style meme.
09/25/2018 06:55 PMPosted by AussyLet's play a game, when will a blizzard rep respond to us next? I say 2 days from now.
Haha. I won!
Jokes aside, this is the update I was expecting 3-4 weeks ago, but better late than never I guess.
First decent update, instead of the "We are not seeing any issues on our end", so it's a big plus in my book.
Keep us updated, even if you don't really have a big update, small updates go a long way!
Wow... so not only is the game in a terrible state and full of bugs, but one of the underlying technologies for the entire expansion is broken.
Amazed.
Amazed.
Sooooo any danger of this being fixed in 2018?
As I returning player, I remember the game use to be at least playable.
As I returning player, I remember the game use to be at least playable.
09/28/2018 07:26 PMPosted by FullmetalpwnSooooo any danger of this being fixed in 2018?
As I returning player, I remember the game use to be at least playable.
It's playable for the most part. But it's just certain times where it gets to a stage where your frustration level gets too much and you log out.
Currently that is my prime gaming time.
This thread was less than 30 pages when i went on holiday, look what can happen in 3 weeks.
Disappointing it still inst resolved, and it took a month until there was live testing offered, pretty sure many of us offered that week 1 & 2... i'd say better late than never, but really it;s not good enough and it should have happened sooner.
At this point the best we can hope for is a speedy fix, and recognition of our patience, assistance in troubleshooting their alpha expansion, and perhaps some game time as a show of good faith & sorry for taking so long.....
Disappointing it still inst resolved, and it took a month until there was live testing offered, pretty sure many of us offered that week 1 & 2... i'd say better late than never, but really it;s not good enough and it should have happened sooner.
At this point the best we can hope for is a speedy fix, and recognition of our patience, assistance in troubleshooting their alpha expansion, and perhaps some game time as a show of good faith & sorry for taking so long.....
09/27/2018 11:01 PMPosted by AehlWhat I have then noticed is that when I hearth back to Zul or to Boralus, my latency does not drop off..I have to hearth to Dal to get it to reset. Whether this is an issue peculiar to me or if its more widespread I dont know..but Ive tested and again the results are the same every time.
I have observed this since Legion, it isn't just happening now. I would join a premade that was set on a US server, my world latency would go up dramatically while my Home stayed relatively low. Yet when I dropped the group, World latency would remain high and I would still be seeing characters from US realms around me.
Even when I hearted back to Dalaran would it stay high for some time. I recall asking about it a couple of times in this forum and never really got an answer. Only way I could clear it quickly was to log off and on.
Cheers mate for the heads up.
I made a joke to some guildies that I was going to buck the trend and post some positive feedback if I had a second night basically lag free, which happened for me tonight (Friday night also allowing me a blissful 2 hours lag free Anchor Weed farming.. 44 Anchor Weed later, but I'm sure that's a different issue lol).
Hoping this shows positive things for the future - either that or I've just been extremely unlucky every day before these two.
Hoping this shows positive things for the future - either that or I've just been extremely unlucky every day before these two.
I had aweful lag in Arathi tonight. Managed to complete all my quests and gratefully won't be returning til it's out turn again.09/29/2018 07:08 AMPosted by LlammyI made a joke to some guildies that I was going to buck the trend and post some positive feedback if I had a second night basically lag free, which happened for me tonight (Friday night also allowing me a blissful 2 hours lag free Anchor Weed farming.. 44 Anchor Weed later, but I'm sure that's a different issue lol).
Hoping this shows positive things for the future - either that or I've just been extremely unlucky every day before these two.
The problem is I do not understand my US chars has no issue what so ever even at weekend(which u can argue I play them on most none peak hours of US, but weekend, also have no problem), only frostmourne server chars I constantly have this issue, and how bad it is when it display 10-20 world and home ping but feels worse than connect to US 500pings, thatâs the things I canât understand.
Also when u talk about itâs only affecting a certain group ppl in a certain time thatâs correct, but a lot players will not be bother to send tickets when ur tickets section have no quick link to a certain problem. And most the ppl experience the problem will not come to forum just to submit a reply(which I always suggest them come forward in world chat). They could not be bothered with the CS anymore(if u have seen what they reply to some players in Twitter).
Majority of the player who experiencing problem will just quietly sit and wait u to fix it. Of course u will not see that many complains. Because the problem never been official acknowledged till the last blue.
Also when u talk about itâs only affecting a certain group ppl in a certain time thatâs correct, but a lot players will not be bother to send tickets when ur tickets section have no quick link to a certain problem. And most the ppl experience the problem will not come to forum just to submit a reply(which I always suggest them come forward in world chat). They could not be bothered with the CS anymore(if u have seen what they reply to some players in Twitter).
Majority of the player who experiencing problem will just quietly sit and wait u to fix it. Of course u will not see that many complains. Because the problem never been official acknowledged till the last blue.
09/28/2018 10:54 PMPosted by Reull09/27/2018 11:01 PMPosted by AehlWhat I have then noticed is that when I hearth back to Zul or to Boralus, my latency does not drop off..I have to hearth to Dal to get it to reset. Whether this is an issue peculiar to me or if its more widespread I dont know..but Ive tested and again the results are the same every time.
I have observed this since Legion, it isn't just happening now. I would join a premade that was set on a US server, my world latency would go up dramatically while my Home stayed relatively low. Yet when I dropped the group, World latency would remain high and I would still be seeing characters from US realms around me.
Even when I hearted back to Dalaran would it stay high for some time. I recall asking about it a couple of times in this forum and never really got an answer. Only way I could clear it quickly was to log off and on.
Can I point out, when u SEE ur latency change on ur screen, it is different problem, the problem in this post ur home AND world latency does NOT change. And most player have problem r warmode OFF, also SOLO.
I just had one of the worst bouts of it while doing world quests this morning. I have auto-loot enable. Click on something to loot it and usually the mob would respawn before I could loot it. In one of those "gather azerite" quests, I couldn't actually gather any because the mob would respawn before I could loot the thing it had been protecting. It tends to be worse in areas of active world quests, I assume because lots of people are doing those quests, so more sharding I assume. I've been use to it being not good, but todays almost made it unplayable for me. More like what I'd expect to see during the first week of an expansion, not over a month in.