Ability/Loot Lag on Oceanic Servers Despite Normal Latency

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1202
Are they actually playing characters in game when this problem pops up or are they just watching through their GM characters?
1203
09/17/2018 05:12 AMPosted by Matsujin
09/17/2018 04:47 AMPosted by Mimixy
There must be a lawyer or law students among those lagging? Can we get some class action going against Blizzard? The Australian Consumer Act has us covered. We just need to take a stand. One month and still no solution or urgency is ridiculous.


It doesn't.

You're free to stop playing at any time.

The game is "fit for purpose". You can play it. The latency means the experience is not fantastic, but no one denies you can't play the game.

I am not sure where people get the idea that the Competition and Consumer Act 2010 (Cth) is a magical fix it all. It is not.

And if you seriously believe that Blizzard "waiting for people to unsub to fix the lag" then you're in the realm of lizard people conspiracies. They are trying to fix it, I promise you.

I'd like to think they're trying to fix it but it's been way too long.
It's gone well past the initial, somewhat expected, "the new expansion is live!" lag. At this point the people who raced to level cap have wound back to more sensible play amounts, they're mostly doing instanced content too. Minimal WQ stuff as they're done with the reputations.

Yet the lag is still there.

I keep checking, hoping it gets fixed so I can renew my subscription enjoy the expansion I paid for!
Can't enjoy it when it lags this badly.
[20:19:49]Lucille Waycrest yells: Marshal! What do you know of this coven? Tell me what is happening to our land!
[20:19:49]You loot 1 Gold, 15 Silver, 88 Copper
[20:19:59]Marshal Everit Reade says: It is worse than you know, my lady. This coven has spread like wildfire throughout Drustvar.
[20:20:01]Marshal Everit Reade says: They've overrun much of the land past the mountains. We've only a handful left holding Arom's Stand.
[20:20:07]Lucille Waycrest says: And my father? What is he doing to combat this incursion?
[20:20:12]Marshal Everit Reade says: They... they have him, my lady. We were working on a way to extract him when we heard word of this... trial.
[20:20:20]Lucille Waycrest says: Well then, it looks like we're going to have to take the fight to the coven. I think I know how to do just that.
This is the chat log of when I did this quest, about three weeks ago now but I haven't posted it until now.
This is one of the bits with voice acting, I really enjoy them. I always wait to see if there will be a reaction when I arrive or leave quest NPC.

Marshal Everit Reade has two lines in a row there, they're time stamped two seconds apart but I'm fairly sure this was the lag as he "spoke" two words of the first line and then talked over himself, ending the first line, to tell me the second.

I abandoned the quest and re-did it, the same thing happened. While clicking on the NPC's there was noticeable lag between initiating an interaction and having them respond.

It's just so demoralising, it's like when you watch a live sports stream and it buffers, then skips a bit to catch up to "live". If that happens too often you just get irritated and look for a different source or stop watching.
1204
09/15/2018 12:31 AMPosted by Excerion
So did anyone ask about this in the AMA?

Yeah I stayed up all night so I could ask, I had to stay up as early mornings don't work with the medications I'm on. :-/

No reply, but I wasn't expecting one.

09/16/2018 08:53 PMPosted by Teradan
So uh, I do not mean to derail this thread, but this is also happening on US servers now. The exact same issue. I've found 1 of the 2 servers I play on to experience it. Everyone in Tiragarde Sound tonight noted there was spell/casting and loot lag.

Yes it's been happening on the bigger US servers too, I've still got a lot of friends from years playing on US servers. Friends over there have had problems with island expeditions too.
1205
09/17/2018 09:19 AMPosted by Eritole
Are they actually playing characters in game when this problem pops up or are they just watching through their GM characters?


This is a question I have asked a number of times throughout this thread.

The answer is obviously NO..otherwise it wouldn't be an issue any more.
1206
09/16/2018 11:38 PMPosted by Agny
09/16/2018 06:22 PMPosted by Shekhina
Is there someone else we can go to about this issue given we aren't getting a satisfactory response? Like an ombudsman for other services I guess? I'm assuming not given it's 'just a game' and it might be in the terms and services that they can give us crap service and we can like it or lump it... but surely there has to be something we can do other than give up and cancel subscriptions?

Over a month of this is absolutely ridiculous. I don't like to complain unless I feel it's really warranted, but come the !@#$ on, enough is enough.


Yes, the ACCC as Mimixy mentioned

As Blizzards Oceanic servers are in Australia, the services Blizzard provides is subject to ACCC consumer guarantees, which is how Valve got fined for millions for not offering refunds for poor quality games

"All goods come with automatic consumer guarantees that they are of acceptable quality and fit for the purpose for which they were sold, even if the business is based overseas"


The ACCC gives us consumer protections, which entitle you to a refund if the product doesn't meet these protections.

Blizzard would only be pulled up by the ACCC if they intentionally misled customers about their consumer rights or refused refunds.

Valve only got in trouble as they made misleading representations about consumer guarantees and that certain terms and conditions in the Steam subscriber agreements and refund policies were false or misleading

Your one course of action would be to ask for a refund, you could also file a complaint with the Office of Fair Trading in your state but these are just mediators and have no way to force blizzard to do anything.
1207
As a company, Blizzard is just failing so hard on so many fronts right now.

50dkp minus to you Blizzard. Scrubs
1208


Ahh, I had wondered whether it would be covered, but as you say, the server is here. Might be where this ends up going.
1209
Still lagging every night. Feels like they are just pretending to investigate and not actually trying to fix it. It has been over a month now and still no attempt to fix.
1210
Just cancelled my sub. There are a number of factors that have led to this but the ongoing lag with no solution in sight is the primary one. I may come back if the issue ever gets resolved but i'm not holding my breath.
1211
It’s a month now since blue responded first time. Prob still happening.

Server: frostmourne
Zone: Zuldazar
Solo
Warmode off
Home and world ping both 50ish

Looting lag also talk to npc lag.
General chat full of complain.
1212
Server: Nagrand
Zone: Zuldazar and Voldun
Solo
Warmode off
Character: Mardok / Sivao
Home and world
Ping 12/13 ms

Time here 837pm

3 second loot lag, 3 second cast lag, FIVE seconds to send or receive mail or to vendor items.
1213
This is getting beyond a joke.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 192.168.0.1 - 0 | 763 | 763 | 0 | 3 | 232 | 3 |
| No response from host - 0 | 763 | 763 | 7 | 13 | 155 | 10 |
| No response from host - 100 | 153 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 153 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 153 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 153 | 0 | 0 | 0 | 0 | 0 |
| 59.154.142.42 - 1 | 759 | 758 | 19 | 27 | 265 | 22 |
| 220.101.73.6 - 1 | 759 | 758 | 20 | 30 | 269 | 29 |
| 119.27.49.223 - 0 | 763 | 763 | 19 | 30 | 239 | 131 |
| 119.27.49.108 - 0 | 763 | 763 | 23 | 32 | 238 | 26 |
| 27.111.251.106 - 0 | 763 | 763 | 23 | 32 | 240 | 28 |
| 103.4.115.248 - 1 | 759 | 758 | 21 | 29 | 267 | 40 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
1214
Something I have noticed.

After groupinng, returning toi Zul or Boralus DOES NOT reset you back to an Oceanic realm....you have to hearth to Dal.

Why , I dont know.

Tonight after a group, I was at 77/85 in Zul....didnt move for ten minutes, then hearthed to Dal and my latency reset back to 11/11 in less than a few minutes.
1215
I keep refreshing this thread every day, in the dwindling hopes that there will be a reply with some actual relevance to it. But after more than four weeks, 63 pages and over 1200 comments, I see we're still 'on hold'.
I'm really becoming more and more disheartened by the day, because this expansion is so beautiful, and it had such promise, but the lag issue just completely ruins the experience.
1216
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| 10.99.0.1 - 0 | 2776 | 2776 | 6 | 8 | 36 | 10 |
| No response from host - 100 | 556 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 556 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 556 | 0 | 0 | 0 | 0 | 0 |
| No response from host - 100 | 556 | 0 | 0 | 0 | 0 | 0 |
| 59.154.142.42 - 1 | 2761 | 2757 | 8 | 11 | 50 | 10 |
| 220.101.73.6 - 1 | 2746 | 2738 | 8 | 13 | 158 | 10 |
| 119.27.49.223 - 1 | 2730 | 2718 | 8 | 12 | 144 | 10 |
| 119.27.49.108 - 1 | 2761 | 2757 | 8 | 11 | 46 | 11 |
| 27.111.251.106 - 1 | 2750 | 2743 | 7 | 10 | 35 | 10 |
| 103.4.115.248 - 1 | 2750 | 2743 | 7 | 10 | 33 | 24 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
1217
https://us.battle.net/forums/en/wow/topic/20769168491#1

Nice to know customer support doesnt actually provide customer support.

Along with tech support not providing support.

Along with the entire Blizz HQ screwing up nearly every part of this game this "expansion".
1218
I have been playing world of warcraft battle for azeroth on the frontmourne server and often when looting the game consistently freezes for like 5 seconds. I have been getting a few disconnects every night as well and a fair bit of rubber banding where the game will snap me back to where i was standing 10 seconds ago. This is happening consistently does anyone have a fix ? Would a American VPN help me ?
1219
Oh the irony today when I look at Twitter:

I see a tweet from BlizzardCS. It reads - Power cycling your network devices can help resolve connection issues with our games.

So Blizzard clearly thinks it’s not their problem and all of our collective feedback doesn’t apply. /sarcasm

Whilst that’s a very factual statement and one that I would recommend for localised issues, ie a small subset of players.

However, you have a thread that’s 64 pages in length, I don’t think that’s going to cut it.

Read the room guys. Seriously. That’s a fairly insensitive tweet to put out considering the issues that your oceanic players are experiencing and have been experiencing since launch.
1220
Hello. I sent a ticket in regards to my connection issues and was told to post my winmtr report here.

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| No response from host - 100 | 26 | 0 | 0 | 0 | 0 | 0 |
|150.subnet125-160-9.speedy.telkom.net.id - 0 | 129 | 129 | 3 | 4 | 28 | 5 |
| 9.subnet125-160-14.speedy.telkom.net.id - 0 | 129 | 129 | 2 | 2 | 13 | 3 |
| 73.171.94.61.in-addr.arpa - 0 | 129 | 129 | 2 | 3 | 13 | 3 |
| 22.193.240.180.in-addr.arpa - 0 | 129 | 129 | 19 | 21 | 30 | 24 |
| 21.193.240.180.in-addr.arpa - 58 | 40 | 17 | 0 | 22 | 93 | 14 |
| 136.204.240.180.in-addr.arpa - 3 | 117 | 114 | 21 | 156 | 208 | 177 |
| 84.204.240.180.in-addr.arpa - 3 | 117 | 114 | 15 | 150 | 183 | 172 |
| 248.115.4.103.in-addr.arpa - 9 | 97 | 89 | 0 | 174 | 178 | 177 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

Was told by the GM handling my ticket that it is a routing issue. Anyone know what that means?

Thanks.
1221
So I see this is still an ongoing issue?
How long is this likely to be plaguing an ENTIRE REGION!?