All it would take is 2 minutes of a real human from blizzard looking into this situation to fix the issue and see that there has been a permanent ban placed on this account for no reason at all.
I made a post yesterday and will link it here too in hopes of someone seeing it who can help out. This situation is really frustrating since a legitimate player has been a victim of a bot ban wave or automated ban that was not looked over by an actual person.
Just 2 minutes of any blizzard employee’s time looking into this account to see that it was a real person playing the game every second spent on the account is really all it takes. I have no idea how you guys can have systems in place that false flag a legit player as a bot using programs to farm gold and permanently ban them. How is there not an actual person approving these and looking into it when the punishment is so severe?
EDIT: Just in case a GM or anyone with power sees this that can do anything about the situation his in game name is Burgersniff-Skyfury on WOTLK classic (the new fresh server) and the ticket number is US86092142.
It specifically says in the email: "This account was closed for use of unauthorized cheat programs, also known as hacks or bots. These programs provide character benefits not normally achievable in the game and detract from the integrity of the World of Warcraft game environment. We don’t take this decision lightly. Our team issued this closure only after a careful review of relevant evidence. Our support staff will not overturn these closures and may not respond to appeals. "
There’s a bigger issue here behind the scenes if people are getting permanently suspended for stuff they didn’t even do at all and then can’t even contact customer care to get help. I don’t think you understand how helpless it makes you feel when the company that banned you, the company that you have to rely on to help you out, also says:
"Our support staff will not overturn these closures and may not respond to appeals. "
You don’t even get a fair chance at anything besides automated responses when you try to appeal it.
Then they must’ve had concrete evidence to state that.
As unfortunate as it is you’re wasting your time in coming here pleading your case there are no GM’s on the forum also we’re not allowed to discuss account actions on the forums.
No one is able to do anything for a good number of reasons, one of which is the blues here don’t deal with this kind of thing and the folks whom do don’t take input from folks whom ain’t part of it and mainly use their logs. Talking to a human won’t be able to fix this.
Technically speaking they don’t have to have any evidence to close and account. They can close anyone’s account at any time for anything or nothing at all.
Also you have no idea what all they found they will never tell you exactly what it was they nailed you for.
Blizzard doesn’t randomly ban for no reason. Even though they could, they don’t. Only the person who received the account action can appeal it. Posting on the forums, where there are no GMs nor the team that looks at appeals, will not accomplish anything.
While it’s admirable that you want to help your friend with this, you can’t. It’s between Blizzard and them.
You didn’t take time to read the post, the person is not some random dude, It’s a family member and I was there yeah. I know exactly what happened and even did some of the strath runs with him. He was within physical sniffing distance the whole time
If you mean that your family member was with you at the time of the ban, then that really doesn’t matter. The ban would not have been from what was happening at the time. It would have been from reports or other data collected by Blizz previously and then actioned.
Your family member can appeal. Nothing will be done because of posts here as this is primarily a player-helping-player forum. It’s not for appeals for third parties.
that’s fair, I’ll be sure to post back here when he gets unbanned. I think it’s a huge issue people are getting permanently banned falsely and there doesn’t happen to be a good place to bring that to light. Just sucks cause blizzard caused someone to miss the wrath launch due to some buggy automated system. Nobody cares until they can jump on the hype train saying “wow people are getting falsely permabanned”
Thing is even if your friend was not using it, If they had software on their PC that is not allowed and Warden picked it up. Well that would be enough to get someone a ban. Like one of the programs people used to use for multi boxing.
Just because the ban just happened does not mean what caused it happened recently. Plus with a ban like this they would more likely watch the account for a while to collect more evidence.
Actually I won’t watch it because I prefer to rely on the evidence and information provided by Blizzard instead of a video that cannot be proven to be real.
As in, videos by streamers or others looking for “bait clicks” so that they can get paid which also could easily be on private servers or just misrepresenting systems that have been in place for years.
So until a Blue comes by and says “Just kidding, all bans are automatic and player-initiated through abuse and spamming!” I’ll defer to Blizz on it.
Part of the confusion, Gomo, is the assumption that this was at all an automated system that did this. An actual person do these investigations, several most of the time, and while they may use systems to aid in their endeavor, those systems are things like our logs.
If your friend has submit an appeal ticket, which I can verify they have, it will be reviewed. There is no means to hurry it along or otherwise move up in line of others who need your assistance.
To be clear, a Game Master wouldn’t be able to pull their ticket out of queue based on a forum post. I absolutely understand the frustration, as I said, they will need to wait for their issue to be reviewed.
