A gm just threatened to suspend my account for opening a ticket

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tl;dr there is a bug and this is the first time i got an answer that it was infact a bug. this was after 6 or so responses from ai telling me to go to wowhead to make sure ive completed steps/etc, and to submit a bug report (i dont work for blizzard im not a game tester).

i cant post a screenshot, so heres the plaintext copy and pasted.
i’ll post a screen shot in a reply, gotta find an image site to host it so i can link it. i don’t post here often enough to know what the MO is. anyways:

Your ticket has received the following response:

Greetings Cadvr!

First and foremost, and as a player myself, I can fully understand how you are feeling right now since you are in posession of a Excessively Bejeweled Curio but can’t make any sort of exchange with Kari Bridgeblaster.

Now, I was doing a deep dive in your logs, and I was able to find out that there was a recent Bug which allowed Excessively Bejeweled Curios to drop from the Liberation of Undermine on “Storymode” difficulty, which was not intended. This Curio should only drop from Chrome King Gallywix on either Normal, Heroic or Mythic difficulties and only the ones dropped on the aforementioned difficulites can be exchanged with Kari Bridgeblaster.
With this in mind, and I understand how tough reading this must be, since this drop wasn’t intended, the Excessively Bejeweld Curio that you have in your posession is, in fact, not usable at all and, as such, you can safely delete it.

Once again, I understand how you are feeling, but I would like to encourage such a dedicated player like yourself to do your best and try and obtain the Curio though the appopriate difficulties. I’m sure that you’ll be able to do so in no time!

Please note that further contacts of this type may result in penalties including suspensions to be applied on your account. For more information about this topic, check the following link: https://us.battle.net/support/en/article/000032221<> />
Thank you for your understanding and, if there’s anything else you might need, please feel free to contact us again. We will be more than happy to help.

I hope you have a great day!
Game Master Aegoxiedoa *:･ﾟ✧

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Now no offense to not immediately believing the whole story

But what was your message to them?

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That is what I want to know… Exactly what were they asking for or wanting them to resolve?

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How many times have you contacted them after them telling you it was taking care of, considering it harrassment at that point?

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They’re aware of the exploit/bug. They’re “fixing” it. They’re sick of people opening tickets about it. They’re giving you a warning not to open another about it. Would you rather them just ban you immediately?

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Make a bug report. GMs can very rarely do anything to address bugs, it is only under very specific circumstances that they are able to intervene.

It wasn’t. You got 6 form letters from 6 GMs.

You received 7 responses on a matter that is not part of a GM’s duties or capacity to resolve. At a certain point, you need to accept the answer and stop reopening the ticket.

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GM spelled your name wrong. Cadvr

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You were not done raging, he did you a favor.

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That actually makes it hilarious tbh

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So you didn’t do what they said, kept opening tickets, and you’re upset that they asked you to stop?

Okay.

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They finally told him on ticket 6 that the fact that he had received this piece of gear was a bug.

Again, they told him this in response to ticket 6. And this appears to be the first time he was told that the item isn’t supposed to work. He’s supposed to find this so awe-inspiring that it should make him want to grind much, much harder and longer.

You sound like you’d be happier not playing videogames at all, so you don’t have to worry about lesser mortals who want to be able to use the gear that drops for them and don’t think your opinion is worth listening to.

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Ah the famous passive agressive mentality of the GM’s. I called it out in a review of a ticket of mine. I’ve assumed I was flagged ever since but I’m probably making it up

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Just perma ban anyone with questions, that makes your job easier as someone whose job it is to answer questions :wink:

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This is idiot behavior. No wonder they told you to stop bugging them.

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I can understand why they told you to shut up in a professional manner

You encountered a bug and instead of accepting that fact you just kept going and going

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Which means you opened 6 or so tickets, right? Or kept replying to the automatic response? And you don’t understand why they said this?

Huh.

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You got responses from GMs, who are not at liberty to give hints about how items work in-game.

after you received an answer repeatedly, because you didn’t like it.

No, you’re being informed that spamming GMs with a resolved ticket that has received 7 answers will get your account penalized. You not liking the answer doesn’t matter, this is not a matter a GM can help with.

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ok so. i guess i see what kinda crowd this is.

threatening to suspend an account in an otherwise peaceful interaction is bottom line not ok. yall have a good one.

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Sounds like blizz has hired Reddit admins for CS

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Bruh they literally told you it was a bug

And you kept making more and more tickets

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