Is there a record that shows it is removed to prevent the penalty volcano?
As an aside to the customer support link for appeals sends you to the EU battle.net for people not paying attention that adds extra confusion and aggravation to appeals.
Well, we’ll need to specify a bit here.
Have you received an email saying that your account has been silenced? It has to actively be done by a GM, usually for first time chat violations.
You may have instead been hit by a squelch, which is an automatic response to a sharp influx of reports. This is done as an anti-bot measure and will fade on it’s own in around 24 hours.
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It was a silence and removed 10mins later. It was clearly done in error.
I just want to see the appeal link updated to stop it sending people to the EU site.
They can’t action reports and either have to open a new ticket or add a extra days wait time.
For clarification, not a GM and it wasn’t exactly an accident. You should have received a response to your appeal with the explanation.
If the penalty was overturned, then it would have removed any negative mark.
The link for putting in a Forum Appeal is region agnostic. When you click it, the page checks your location/preferences and directs you accordingly. So where you do is usually based on your location and/or ISP - especially if you use a VPN.
You might try clearing your browser’s cookies/cache. If the issue persists, especially if you aren’t using a VPN you should be able to report the bug here.
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