As someone who’s been in WoW since 2006 and FFXIV since it launched…
This view of the communities is a little warped, but also somewhat correct.
There is a split in both games:
Casual and raiders.
In WoW, the casual community - as in EVERYONE before Heroic Raid tier… is a total [expletive deleted] cesspool of [expletive so bad even a stand up comedian winced]…
WoW’s pre “raider” community is full of the most toxic people in any MMO I’ve played to date, and I started with these things in their ‘precursor days’ of MUDs in the late 1980s.
FFXIV’s ‘Casual’ community - as in EVERYONE before Savage raiding, is extremely friendly, helpful, but a bit weird and obsessed with ‘/slash fan fic and getting dresses and thong bikinis for MALE characters’ while complaining about when they show up for females even if they show up for both, which they do.
.
.
But as soon as you hit raiding it flips.
.
.
WoW’s raiding community for me, outside of one single tier during Cataclysm, has always been super helpful, full of mentoring and second, third, fourth, and more chances for people not holding up their end. If you tried, they’d make an excuse to keep helping you… I’ve seen so many “slow bus” players turn into really good performers in WoW just because somebody in the raid took the time to help them out. It’s… weird… because these great folks exist two steps away from a toxic wasteland.
WoW’s raiding community has beat out the friendliness of every MMO I’ve ever played, with the possible exception of ‘world boss farm groups’ in City of Heroes.
(and now a moment of silence for the best MMO ever that was killed before it’s time…)
FFXIV’s raider community… seems to be taken for the absolute worst of WoW’s casual community. And then taken out back and beat around a bit more just to make them meaner…
The most vile set of jerks I’ve seen have all been in FFXIV savage raids. These are the people that will parse your runs and drop you for being 1% below ‘top rankings’ on a single night, regardless of any other performance. If you are lucky you just log in that day to find you’ve been removed, blocked, banned from the discord, and unfriended. If you’re not lucky they publicize it to every other guild they can and then start trolling you in community discords and anywhere else they can without being banned by the game’s admins…
They level of attitude in FFXIV savage raiding is just… bad…
So… Overall, if you can stomach the process of getting up to raid tier in WoW, or hide in a guild until you do, it’s better here.
In FFXIV, you play through this wonderful nice shiny happy with bunnies and rainbows experience, and one day you step through a door and get mugged, beat down, and spat upon, and told to like it. And you’re only recourse is to go back to the casual content or become even meaner than they were.