[Resolved] Unable to see Character Transfer Tokens after completing a purchase
Update: 3:00 PM Feb 24
The hotfix has been applied to the live game. If you were logged in when this hotfix was applied, you may need to fully log out and log in again to see the Character Transfer Tokens. We’ll continuing monitoring for any outstanding reports.
Thanks!
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Update: 12:30 PM Feb 24
A hotfix is being tested for cases that do not meet the expected scenarios listed in the support article below.
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There are some situations where a token purchase may not appear for an account. Some of these situations are intentional. Please check this support article to see if your case may fall into one of those categories:
We’ve also confirmed that some users do not meet the situations listed in this article and are continuing to investigate the root cause.