This is just so weird. There are far more players with low skills (either due to ability or motivation or both) than there are highly skilled players. All skill-levels pay the same amount to play. So why would you utterly neglect most of your paying customers in favor of the minority of players?
One possible reason is that Blizzard wants to shrink the game down to more of a niche game that is made mostly for players who only do repeatable instanced content. It isn’t logical to throw away money, but if you believe you have a better cash cow in development . . .maybe?
The more likely reason is that, somewhere around the middle of MoP, WoW development was put more and more into the hands of developers who lack the ability to see beyond their own narrow preferred play-style.
WoD was a raid-or-die expac, with garrisons designed to streamline much of the raid prep and LFR gutted of decent rewards (here, have a brown generic armor, loser). Flying was almost removed because raiders don’t need to fly much if they can stay in their garrison between raids. No capital city because – yup – raiders can just hang out in their garrison, do their follower missions to make gold, and raid. And though the expac was cut short because of the massive sub drop, WoD was the game they wanted to make.
Legion tried to backtrack on some of those decisions to get players back, luring players in with a new class and loads of legendary weapons. Although the devs clung to some of the ideas from WoD, they did try to appeal to more players. It wasn’t entirely successful because Blizzard largely lacks developers who really understand casual players, but it was the best of the four post-MoP expacs by a wide margin.
BfA is, in my opinion, the saddest case of all the later expacs WoW has released. Much of it is gorgeous. New allied races were fun and worth working to get (though trying to get them all was a bit much in the rep department). But the two supposed features for casual players were very poorly designed. Again, the developers do NOT understand what casual players enjoy. The patches didn’t do much to keep players around, especially the last patch. And the promise of the expac’s story simply fizzled away. It was a battle for Azeroth full of atrocities that led us all to nothing. No real peace or change. In an expac seemingly tailor made for fun game-play, with witches and pirates and glittering troll cities, the story was derailed by a meaningless war that satisfied nobody. BAD game design. Heck, we didn’t even get to yank the giant sword out.
And now we have Shadowlands. One would think that a life after death expac would be riveting. It isn’t for the many, many, many players who have left in disgust. Even the dedicated Youtubers are disappointed. I won’t try to analyze this – better people than me have already done so. This expac is easily as bad as WoD. Easily.
Blizzard needs change. They need to bring in a whole slew of new developers who are not devoted to the idea that all players have to play competitively. They need someone at the top with the vision to see a game with content for every kind of player, because that is what made WoW great for ten years. They need new lore: Leaning on what is established already is played out. What’s on the other side of Azeroth? There should be ten years worth of lore, areas, characters, and game-play there.
I didn’t intend to write a novel. The OP inspired me.
TLDR: The OP is right.