“Also, be sure that both you and your friend you are trying to message do not have each other blocked and have checked the parental controls (if turned on) and your privacy settings.” - Clearly you didn’t read ANY of the ticket, I also dont believe for one moment Blizzard has a business model where support can’t talk to the DEVs. It’s counter intuitive and I’m willing to bet an outright lie. SO I am going to recap the entire problem, Steps I have taken so GMs like Rilnoth stop getting confused.
Issue:
Individual can be whispered by other players on diablo 4 but cannot whisper anyone not on their friends list.
Battle net app messaging is suffering the same issue. Only Difference is with battle net app, trying to respond to non friends gets a message with a error 7000
Steps to attempt to fix:
Set D4 Profile to public
Set Messaging restrictions to Everyone
Had Support Reenable SMS Messaging
Set all Items on Steam to have no restrictions
Set Xbox Game pass to have no restrictions (Then unlinked Game pass)
Made sure both Battle net and Steam were running in back ground before Diablo 4 was started
Attempted to Start Both after diablo 4 was started
Currently running Diablo 4, Battle net PC App and Steam in Admin mode
Rebooted PC
Cleared and changed default web browser (This is where I was getting kind of silly)
Requested Parental controls have been removed(Was assured they never existed for this account)
Requested all influence from formerly connected XBOX Game Pass be removed (Subsequently ignored)
In order to trade, talk to individuals or Party with Anyone I have to add them to my friends list which rapidly becomes unmaintainable. I have opened multiple accounts to being sent spam all in an effort to troubleshoot a bug you claim you cant take directly to the devs. No such business model exists and I don’t appreciate being lied to. If GMs cant do it, a supervisor can, If they can’t then a manager can. I will Keep this ticket open as long as I possibly can or until someone gets on here who knows how to fix this issue or you put the issue in front of someone who will investigate it.
Sincerely a very pissed off Senior Software Engineer and Team Lead.
Sight this link as I’m not alone:
Also see this trouble ticket from support: 102620049
It’s a blizzard issue but the “Support” staff sent me here since it’s affecting Blizzard App as well as diablo 4. Some of the geniuses I have been dealing with in support have been next to useless. If you have any ideas I would love to hear them
Making condescending remarks to fellow players in this forum or about the staff in the Bnet forum won’t solve your issue. Choosing that approach is wild.
Pulled this from the Overwatch forum, but it has been said here before:
They have Bug Report forums for the Bnet client and Diablo IV game client. That is why most CSAs recommend posting in those forums for visibility.
The WoW Tech Support and Bnet Tech Support are player-to-player troubleshooting areas. No feedback or bug reports are fielded here or there. Instead, you would use one of these:
Also, if you want someone to take the issue seriously, I recommend being more polite than you were with your message here or with the one in the Bnet TS forum. Good luck.
The rudeness came long after I had explained multiple times what the problem was and had repeated back to me multiple steps I had already taken. I would love for you to see the support ticket. You’d probably be furious at this point too. I grasp the concept of Project managers and them being gate keepers. If they don’t realize that communication functioning properly in an MMO that players have been complaining about on multiple forums for the better part of six months someone should probably take it more seriously. As for where I posted, I followed links given by the support team. They used to be effective and of some help. Albeit this was 15 years ago. Havent had to deal with them since I stopped playing WOW.