Earlier today i saw somebody say everyone should report me when i was in av because i capped snowfall graveyard. I didn’t think anything of it but a few hours later sure enough…a 6 day account suspension. How do i go about reporting this person, i don’t remember their name as it was an offhand comment in one out of about 50 battlegrounds i did today.
(Edit) I should mention the email said it was for “abusive language”.
You didn’t get a suspension for capping snowfall. It would only take a single person to report you also.
It’s very unlikely the suspension you got had anything to do with what you were doing a few hours earlier.
Reports usually take days or even weeks to go through, though it is possible it was due to that AV game if you had replied to them in a harassing, insulting way or used mature language (even if masked).
The way you would have reported them was by clicking on their chat lines in-game and reporting them there. Obviously you did say something, sometime, which could have even been a week ago or more, that violated the ToS.
i suppose i have used swear words here and there. I wasn’t aware that was against TOU unless you were directing it at people. Even then why would it be a 6 day suspension and not a mute?
Yes, cussing is against the rules, even if not directed at anyone. If someone reports you, you could get actioned. All depends on if someone reports your chat message or not.
As for the penalty, this depends on the type of offense, but generally penalties stack and never fall off. So your first chat violation is usually a silence, but the next one is usually a suspension instead. For example if you had a silence 3 years ago, the next action would be a suspension even though the last offense took place years ago.
Generally speaking, as long as you don’t cuss (masked or otherwise), don’t insult others, don’t spam, don’t be racist/etc, don’t use chat channels inappropriately (like trading in general, etc), and don’t bring up real life controversial issues (politics, religion, etc), you are going to be fine as far as chat violations go.
These are really easy rules to follow. I mean yeah, I personally might not be offended by cussing or even the odd insult, but that doesn’t make it okay to do in WoW.
This isn’t your first offense, you only get a silence on your first offense, after that its will be a suspension which will increase each time. you get another strike until your account is banned.
I’ve been a PvP player since, well, 2004. I was suspended once, back around 2005, for saying some really nasty things to someone. I deserved it, and changed my behavior. I still chat in battlegrounds, but I haven’t gotten a single penalty since then because I can control my behavior.
Strikes never reset.
If this is all true, which i have no reason to doubt, blizzard could use a chill pill lol. If people can swear once and then not swear for close to two years and catch a suspension then i think that’s a bit much.
We can disagree with the rules, but they are the rules you and I agreed to when playing.
The game is rated T for Teen, and even if it wasn’t it’s still their game. They want an environment that is family friendly.
Cussing has always been against the rules since day 1.
Be that as it may, they’re not asking for input on the system and have declared no intent to change it. Your choices are to comply, stop playing, or lose your account.
That may be technically true, though I highly doubt it, however saying cussing is TOS when you have a mod review versus saying cussing is TOS and every flagged account gets a 2-year history bot review automatically and a near immediate ban levied on them are two entirely different things.
sure, i guess i wait and see what the ticket says…will they tell you what the things that were said to action the account or are we left to guess?
Thats incorrect, strikes never reset.
THIS seems beyond absurd.
It sounds like you’re insinuating that a report causes an automatic 2 year history check conducted by a bot that immediately bans someone and that couldn’t be more factually incorrect
Look, you can accept the answer, or argue about it. But a quick look through the CS forum here shows how these stories usually end.
This is the answer, assuming you’re not leaving anything out.
If you wait until tomorrow a blue post might show up giving more insight into what you were reported for, though a response is not guaranteed.
You can appeal the action, and if you truly believe you didn’t do anything wrong, you should. You can keep appealing until you are told to stop appealing (then you should definitely stop).
Each appeal is looked at by an actual person, but you will likely get only a templated response.
Then we have evidence to suggest that you said something you shouldn’t have in chat at least once 1-3 weeks ago.
Believe it or not, but it’s literally the fact.
If you don’t trust me, which is fair, just look through some of the other threads posted here including the responses by the blue posters themselves saying that appeals are not automated.
If they were automated, they wouldn’t take multiple days to a week+ to do.
To be clear, I’m not defending their customer support in this, but you absolutely do not need it to be automated to get responses that do not address your ticket.
I know, because it happens even over the phone too, from people I know are real people, in most businesses I’ve had to contact for support over the years.
Saying it’s automated derails from the actual criticisms you may have of their support.
They’ve said time and again it’s not automated and based on what I’ve been reading on this forum, it doesn’t look automated to me either. It looks like they use template responses and sometimes mess those up or don’t understand player tickets.
Tickets or appeals tickets?
The former go to the general GM support staff (who are still human, yes.) If unrelated responses and several days or weeks of waiting for that response are what you attribute to AI instead of age-old adages such as “to err is human”, it really makes me wonder why it’s being chased so fervently in the corporate world.
Appeals tickets go to a different team altogether, who never look at the same situation twice. They do not look at the general submission queue of tickets.