I’m just trying to move an old WoW account from a secondary battle.net to my primary so I can send boa flying/gear on WOTLK classic to another boosted toon. Support site says this is easily doable with a ticket, but wait time has been bouncing between 44 and 45 days for the last few days. Any chance to get this done so I can go quest? Please and thank you! <3
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The time is not a countdown, it’s based on the longest ticket - which is being held, so it’s blowing out the ETA.
You will need to wait on the ticket response as there are no GM’s on the forums and people ahead of you in the queues are also waiting patiently.
Merged were put on hold due to a problem with them. Temporarily put on hold, and the ticket placed into a holding queue. This unfortunately is why you’re currently on hold. Hopefully the undying issue is/was corrected.
Oh, and the countdown is an estimate, wait time should be about 1-2 weeks, still not a regular wait unfortunately.
Most issues are hovering around 2ish weeks.
You need to be aware that the OW license on the old Battlenet will not longer be available - and anything on that Bettlenet account that was shared at a Battlenet level - pets, heirlooms, mounts, achievements, etc - stay behind.
You might want to edit your ticket to let them know you are aware of this - that’s a warning we have to give everyone.
Nah, Kozzae - those were fixed. Up until about a week ago, you were correct, they were holding them. It’s been fixed.
Thanks for the tip. I’ve added that to my ticket so hopefully it won’t delay any further than it needs to. <3
There is currently a bug that sometimes causes a transferred WoW license to disappear. All account transfer requests are being placed in a holding queue until the bug can be tracked down and squashed.
Slow typer is slow.
They have “impressive” 7x24 customer service… they put me to wait without any reply to my ticket of account merge for more than a week now, and the whole account merge ticket is there for a month. Almost every time I saw their reply, I reply them back and wait another week or two. 1 month, 2 replies, I think it’s rediculous?..
That they are available to contact and work through issues 24 hours a day, seven days a week does not translate to them being immediately available for you from start to finish with your petition-- even when their response times are a normal 24-48 hours, that is never the case.
They pull your ticket up, resolve it immediately if it is within their ability and there’s no conflicting information making it seem like there are two or more issues. If not, they respond with requests for more information that they require to be able to proceed and lob it back to you (marking it as answered in the process) so they can move onto the next person and repeat the process.
So does everyone else, Blizzard and player alike. With the launch of Dragonflight a mere 40 hours away it is all but guaranteed to add a few more months onto the madness before they’re able to get things back under control.
Specifically, merged were temporarily halted and tickets placed in a holding queue due to a issue that cropped up. I believe the underlying issue to be fixed.
Specifically tickets are taken and worked around the clock. They just have had an extorted amount of tickets to work through.
Wow I’ve been searching for the info to make my response, using the search feature and just found it all was this thread. Guess I should have started from the top myself.
You currently have 3 tickets open, Peb.
I think there may still be some confusion here.
We answered your questions, and you asked them again - so I’m thinking something wasn’t clear.
If you move a WoW license - EVERYTHING at the Battlenet level stays behind. It WILL NOT transfer. Heirlooms, mounts, achievements, pets - anything at that is shared between licenses on a Battlenet stays with the original Battlenet and will NOT move.
You’ve asked about other licenses. Once they do this - that other Battlenet gets disabled. That includes everything that is on it - in this case, your OW.
Are you certain you want to do this?