319 error dc every 5 minutes

Support Technical Support
1

spectrum new york city, get 319 error and disconnect every 5 minutes, have no problem play on verizon cellphone hotspot.

|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                      router.charter.net -    0 |  181 |  181 |    1 |    9 |   89 |    9 |
|          cpe-24-90-248-1.nyc.res.rr.com -    0 |  181 |  181 |    9 |   27 |   96 |   30 |
|             be59.nymanyfo01h.nyc.rr.com -    0 |  181 |  181 |    6 |   25 |   95 |   22 |
|           agg115.nyclnyrg01r.nyc.rr.com -    0 |  181 |  181 |   12 |   27 |  114 |   24 |
|bu-ether19.nwrknjmd67w-bcr00.tbone.rr.com -    0 |  181 |  181 |   10 |   29 |  108 |   29 |
|                            66.109.5.138 -    0 |  181 |  181 |   10 |   30 |   89 |   23 |
|                            66.109.5.119 -    0 |  181 |  181 |    6 |   27 |   95 |   33 |
|                           24.27.236.137 -    0 |  181 |  181 |   13 |   30 |  110 |   27 |
|              ae1-br01-eqny8.as57976.net -    0 |  181 |  181 |   25 |   49 |  194 |   49 |
|         et-0-0-2-br02-eqch2.as57976.net -    0 |  181 |  181 |   29 |   49 |  235 |   39 |
|         et-0-0-1-pe01-eqch2.as57976.net -    0 |  181 |  181 |   29 |   46 |  155 |   34 |
|                           24.105.62.129 -    0 |  181 |  181 |   26 |   45 |  114 |   50 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider~~~~
2

Hey there Costen,

Thank you for taking the time to reach out to us with those details. If the issue is resolved when using your mobile phone’s hotspot, at that point we can be sure that the issue is isolated to the primary network. In these situations, ultimately we can only recommend contacting the Internet Service Provider (ISP) for assistance determining what is causing the issue to occur on that specific network. They might need to adjust network-level security/firewall settings on your modem or temporarily replace the device to narrow it down further. I always recommend requesting to be forwarded to a “level 2 or level 3 technician” when contacting the ISP since the front-line representatives typically only have access to basic diagnostics and troubleshooting tools.

I hope this helps! Let us know if you have any questions going forward.

3

There are other players reporting the same today. I’m one of them.

Tried with my neighbour connection (which has a differente internet provider than me), my connection and my mobile data connection. None works.

Here’s the thread I’ve created: Suddenly getting WOW51900319 and unable to play

Another player reporting the same: Wow error 51900319 in ICC - #2 by Azeveco-azralon

Here’s another one: Server keeps disconnecting

4

Azeveco, the issues that you’ve linked are not related to the OP of this thread’s issue. If you are being disconnected as soon as you login to a character, please use the self-service option to move your character.